Table of Contents for the Digital Edition of S-Business - Spring 2008 S-Business - Spring 2008 Contents Advertisers’ Index From the Editor’s Desk Essentials of Global Resource Management in Technology Professional Services Marketing Metrics—More Than Just ROI How to Be a Top Designer: Five Principles of Support Process Design Support Technology Trends Leading for Success Using Emotional Intelligence Managing Service Innovation: The New Mandate for Service Industries to Thrive and Survive The All-Inclusive Business of Services Partner Spotlight Focusing on a Customer Experience Survey Outsourcing and Your Career Best Practices in Staffing Night and Weekend Shifts Do You Really Care about Your Employees? Then Get Them Engaged! Succeeding through Service Innovation: Developing a Service Perspective on Economic Growth and Prosperity Service Lifecycle Management: What You Need to Know to Manage Your Organization’s SLAs Effectively Getting to the Top of the Enterprise Services Value Chain Why PS? The Case for Professional Services — Part 2 Discounting Myths Is Standardization Conflicting with Personalization? Transforming the Way the Service Business Connects Where the Action Is in the World of Technology Professional Services Leadership Briefs If You Ask Me S-Business - Spring 2008 S-Business - Spring 2008 - S-Business - Spring 2008 (Page Cover1) S-Business - Spring 2008 - S-Business - Spring 2008 (Page Cover2) S-Business - Spring 2008 - Contents (Page 1) S-Business - Spring 2008 - Contents (Page 2) S-Business - Spring 2008 - Advertisers’ Index (Page 3) S-Business - Spring 2008 - Advertisers’ Index (Page 4) S-Business - Spring 2008 - From the Editor’s Desk (Page 5) S-Business - Spring 2008 - From the Editor’s Desk (Page 6) S-Business - Spring 2008 - From the Editor’s Desk (Page 7) S-Business - Spring 2008 - Essentials of Global Resource Management in Technology Professional Services (Page 8) S-Business - Spring 2008 - Essentials of Global Resource Management in Technology Professional Services (Page 9) S-Business - Spring 2008 - Essentials of Global Resource Management in Technology Professional Services (Page 10) S-Business - Spring 2008 - Essentials of Global Resource Management in Technology Professional Services (Page 11) S-Business - Spring 2008 - Essentials of Global Resource Management in Technology Professional Services (Page 12) S-Business - Spring 2008 - Essentials of Global Resource Management in Technology Professional Services (Page 13) S-Business - Spring 2008 - Essentials of Global Resource Management in Technology Professional Services (Page 14) S-Business - Spring 2008 - Marketing Metrics—More Than Just ROI (Page 15) S-Business - Spring 2008 - Marketing Metrics—More Than Just ROI (Page 16) S-Business - Spring 2008 - How to Be a Top Designer: Five Principles of Support Process Design (Page 17) S-Business - Spring 2008 - How to Be a Top Designer: Five Principles of Support Process Design (Page 18) S-Business - Spring 2008 - How to Be a Top Designer: Five Principles of Support Process Design (Page 19) S-Business - Spring 2008 - Support Technology Trends (Page 20) S-Business - Spring 2008 - Support Technology Trends (Page 21) S-Business - Spring 2008 - Support Technology Trends (Page 22) S-Business - Spring 2008 - Support Technology Trends (Page 23) S-Business - Spring 2008 - Support Technology Trends (Page 24) S-Business - Spring 2008 - Leading for Success Using Emotional Intelligence (Page 25) S-Business - Spring 2008 - Managing Service Innovation: The New Mandate for Service Industries to Thrive and Survive (Page 26) S-Business - Spring 2008 - Managing Service Innovation: The New Mandate for Service Industries to Thrive and Survive (Page 27) S-Business - Spring 2008 - Managing Service Innovation: The New Mandate for Service Industries to Thrive and Survive (Page 28) S-Business - Spring 2008 - Managing Service Innovation: The New Mandate for Service Industries to Thrive and Survive (Page 29) S-Business - Spring 2008 - Managing Service Innovation: The New Mandate for Service Industries to Thrive and Survive (Page 30) S-Business - Spring 2008 - Managing Service Innovation: The New Mandate for Service Industries to Thrive and Survive (Page 31) S-Business - Spring 2008 - Managing Service Innovation: The New Mandate for Service Industries to Thrive and Survive (Page 32) S-Business - Spring 2008 - The All-Inclusive Business of Services (Page 33) S-Business - Spring 2008 - The All-Inclusive Business of Services (Page 34) S-Business - Spring 2008 - The All-Inclusive Business of Services (Page 35) S-Business - Spring 2008 - Partner Spotlight (Page 36) S-Business - Spring 2008 - Partner Spotlight (Page 37) S-Business - Spring 2008 - Partner Spotlight (Page 38) S-Business - Spring 2008 - Partner Spotlight (Page 39) S-Business - Spring 2008 - Partner Spotlight (Page 40) S-Business - Spring 2008 - Partner Spotlight (Page 41) S-Business - Spring 2008 - Partner Spotlight (Page 42) S-Business - Spring 2008 - Partner Spotlight (Page 43) S-Business - Spring 2008 - Partner Spotlight (Page 44) S-Business - Spring 2008 - Partner Spotlight (Page 45) S-Business - Spring 2008 - Focusing on a Customer Experience Survey (Page 46) S-Business - Spring 2008 - Focusing on a Customer Experience Survey (Page 47) S-Business - Spring 2008 - Focusing on a Customer Experience Survey (Page 48) S-Business - Spring 2008 - Focusing on a Customer Experience Survey (Page 49) S-Business - Spring 2008 - Focusing on a Customer Experience Survey (Page 50) S-Business - Spring 2008 - Outsourcing and Your Career (Page 51) S-Business - Spring 2008 - Outsourcing and Your Career (Page 52) S-Business - Spring 2008 - Outsourcing and Your Career (Page 53) S-Business - Spring 2008 - Best Practices in Staffing Night and Weekend Shifts (Page 54) S-Business - Spring 2008 - Best Practices in Staffing Night and Weekend Shifts (Page 55) S-Business - Spring 2008 - Best Practices in Staffing Night and Weekend Shifts (Page 56) S-Business - Spring 2008 - Best Practices in Staffing Night and Weekend Shifts (Page 57) S-Business - Spring 2008 - Best Practices in Staffing Night and Weekend Shifts (Page 58) S-Business - Spring 2008 - Do You Really Care about Your Employees? Then Get Them Engaged! (Page 59) S-Business - Spring 2008 - Do You Really Care about Your Employees? Then Get Them Engaged! (Page 60) S-Business - Spring 2008 - Succeeding through Service Innovation: Developing a Service Perspective on Economic Growth and Prosperity (Page 61) S-Business - Spring 2008 - Service Lifecycle Management: What You Need to Know to Manage Your Organization’s SLAs Effectively (Page 62) S-Business - Spring 2008 - Service Lifecycle Management: What You Need to Know to Manage Your Organization’s SLAs Effectively (Page 63) S-Business - Spring 2008 - Service Lifecycle Management: What You Need to Know to Manage Your Organization’s SLAs Effectively (Page 64) S-Business - Spring 2008 - Service Lifecycle Management: What You Need to Know to Manage Your Organization’s SLAs Effectively (Page 65) S-Business - Spring 2008 - Service Lifecycle Management: What You Need to Know to Manage Your Organization’s SLAs Effectively (Page 66) S-Business - Spring 2008 - Service Lifecycle Management: What You Need to Know to Manage Your Organization’s SLAs Effectively (Page 67) S-Business - Spring 2008 - Service Lifecycle Management: What You Need to Know to Manage Your Organization’s SLAs Effectively (Page 68) S-Business - Spring 2008 - Getting to the Top of the Enterprise Services Value Chain (Page 69) S-Business - Spring 2008 - Getting to the Top of the Enterprise Services Value Chain (Page 70) S-Business - Spring 2008 - Why PS? The Case for Professional Services — Part 2 (Page 71) S-Business - Spring 2008 - Why PS? The Case for Professional Services — Part 2 (Page 72) S-Business - Spring 2008 - Why PS? The Case for Professional Services — Part 2 (Page 73) S-Business - Spring 2008 - Why PS? The Case for Professional Services — Part 2 (Page 74) S-Business - Spring 2008 - Discounting Myths (Page 75) S-Business - Spring 2008 - Discounting Myths (Page 76) S-Business - Spring 2008 - Is Standardization Conflicting with Personalization? Transforming the Way the Service Business Connects (Page 77) S-Business - Spring 2008 - Is Standardization Conflicting with Personalization? Transforming the Way the Service Business Connects (Page 78) S-Business - Spring 2008 - Is Standardization Conflicting with Personalization? Transforming the Way the Service Business Connects (Page 79) S-Business - Spring 2008 - Where the Action Is in the World of Technology Professional Services (Page 80) S-Business - Spring 2008 - Where the Action Is in the World of Technology Professional Services (Page 81) S-Business - Spring 2008 - Where the Action Is in the World of Technology Professional Services (Page 82) S-Business - Spring 2008 - Leadership Briefs (Page 83) S-Business - Spring 2008 - Leadership Briefs (Page 84) S-Business - Spring 2008 - Leadership Briefs (Page 85) S-Business - Spring 2008 - Leadership Briefs (Page 86) S-Business - Spring 2008 - Leadership Briefs (Page 87) S-Business - Spring 2008 - Leadership Briefs (Page 88) S-Business - Spring 2008 - Leadership Briefs (Page 89) S-Business - Spring 2008 - Leadership Briefs (Page 90) S-Business - Spring 2008 - If You Ask Me (Page 91) S-Business - Spring 2008 - If You Ask Me (Page 92) S-Business - Spring 2008 - If You Ask Me (Page Cover3) S-Business - Spring 2008 - If You Ask Me (Page Cover4) http://www.nxtbookMEDIA.com
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