AmericanGas
contents dec11jan12
VOLUME 93 | NUMBER 10
FEATURES
COLUMNS
2 President’s Message
All Things New—AGA embraces new leadership, a new year and a new foundation.
22
Future Ready
BY BRUCE G. KAUFFMANN— Larry Borgard, president and chief operating officer, utilities for Integrys Energy Group and 2012 AGA chairman, talks about how utilities can create a future-ready natural gas industry today.
16 Safety First
22
Assessing Pipeline Safety Now— A critical milestone is approaching for transmission integrity management operators.
20 Ask AGA
Collaboration Helps the Bottom Line—Pipeline companies, as well as utilities, benefit by belonging to the AGA Transmission Measurement Committee.
28
At Your Service
BY JOHN GOODMAN AND KATHLEEN KERR—To provide the best customer care, utilities must discard six common assumptions.
DEPARTMENTS
5 In the News
Your winter weather outlook; The Laclede Group Inc.’s Douglas Yaeger earns AGA’s Distinguished Service Award; underground damage incidents decline slightly, according to latest Common Ground Alliance report; customers give utilities high marks for billing and payment and customer service
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33 34 35 35 35 36
5
COVER PHOTO BY MIKE DOERING
Places to Be Noteworthies Jobline Marketplace Advertisers’ Index Facts on Gas
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Table of Contents for the Digital Edition of American Gas - December 2011