American Gas - June 2013 - (Page 21)

eLm street “Pretty Outstanding” Gas utilities are keeping customers satisfied Ann ARBOR, MI —Overall customer satisfac- tion with energy utilities has reached a record high, and natural gas utilities are leading the upward trend, according to a recent report by the American Customer Satisfaction Index. The benchmark for the utilities sector was 77.4 on a scale of 0 to 100, the highest level seen since ACSI began nationwide telephone surveys of utilities customers in 1994. The benchmark for natural gas service was 82—a dramatic shift from a decade ago, when it was 71, ACSI Director David VanAmburg told American Gas. VanAmburg attributed the uptick to lower prices and mild winters, which have led to lower utility bills. Utilities have also gotten a customer satisfaction lift with their efforts to help consum- ers conserve energy and save money. Some utilities have fared better than others in bad-weather scenarios. Northeast Utilities’ rating dropped 21 percent after Hurricane Irene and harsh winter storms led to outages in 2011, but the utility bounced back 24 percent this year with its handling of Superstorm Sandy. On the other hand, while the Long Island Power Authority’s rating also dipped in the aftermath of Hurricane Irene, by 11 percent, it dropped again after Sandy by another 26 percent to 43— the lowest ACSI score on record. In ACSI’s ranking of the 25 largest investorowned utilities, Atmos Energy and CenterPoint Energy topped the list with scores of 85 and 84, respectively. VanAmburg said scores that high are typically only seen for manufacturers that ACSI tracks and not service companies. “For a service company to get an 80 or above is pretty outstanding,” he said. Other large investor-owned utilities breaking 80 were Southern Co., Dominion Resources, MidAmerican Energy Holdings, Entergy, NiSource, NextEra Energy, PPL, and Sempra Energy. —J.P.T. One Family. Many Solutions. Fisher® Highly Configurable Commercial Service Regulators Precision engineered to exacting standards and streamlined for easy parts sharing, the Fisher Commercial Service Regulator platform delivers advanced capabilities for natural gas, industrial process, and LP-gas applications. Discover a world of solutions at www.emersonprocess.com/regulators. D352029X012 © 2013 Emerson Process Management Regulator Technologies, Inc. All rights reserved. Fisher, Emerson Process Management, and the Emerson Process Management design are marks of the Emerson Process Management group of companies. june 2013 AmericAn GAs 21 http://www.emersonprocess.com/regulators http://www.emersonprocess.com/regulators

Table of Contents for the Digital Edition of American Gas - June 2013

American Gas - June 2013
Contents
President’s Message
Subject Index
Safety: It Takes a Village
Digest
Issues
Update
Need to Know
Need to Know
By the Numbers
Places
On the Market
State House
Elm Street
The Calm Before the Storms
Profile 28
2013 AGA Membership Directory
Jobs
Buyer’s Guide
Marketplace
Headway

American Gas - June 2013

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