American Gas - April 2014 - (Page 21)

special focus CUSToMer ServICe Whether you're fielding billing questions or working in the field, whether you're dealing with an outage or preparing for a storm, the customer is the focal point of your efforts. That's why utilities vie for the top J.D. Power rankings. And it's why they have made major investments in software and personnel. In this special section, American Gas looks at the state of customer service- through rankings, through technology, and through the growing use of social media. INSIDE: The J.D. Power Mystique: Why the rankings matter 22 Fieldwork: Using technology to provide better customer service 26 Burner Tips: Strategic thinking for social media 30 Buyer's Guide: Call Centers and Customer Service 32 illustration by harry campbell aprIl 2014 AMerICAn GAS 21

Table of Contents for the Digital Edition of American Gas - April 2014

Contents

American Gas - April 2014

https://www.nxtbook.com/nxtbooks/aga/20151201
https://www.nxtbook.com/nxtbooks/aga/201411
https://www.nxtbook.com/nxtbooks/aga/201410
https://www.nxtbook.com/nxtbooks/aga/20140809
https://www.nxtbook.com/nxtbooks/aga/201407
https://www.nxtbook.com/nxtbooks/aga/201406
https://www.nxtbook.com/nxtbooks/aga/201405
https://www.nxtbook.com/nxtbooks/aga/201404
https://www.nxtbook.com/nxtbooks/aga/201403
https://www.nxtbook.com/nxtbooks/aga/201402
https://www.nxtbook.com/nxtbooks/aga/20141201
https://www.nxtbook.com/nxtbooks/aga/201311
https://www.nxtbook.com/nxtbooks/aga/201310
https://www.nxtbook.com/nxtbooks/aga/20130809
https://www.nxtbook.com/nxtbooks/aga/201307
https://www.nxtbook.com/nxtbooks/aga/201306
https://www.nxtbook.com/nxtbooks/aga/201305
https://www.nxtbook.com/nxtbooks/aga/201304
https://www.nxtbook.com/nxtbooks/aga/201303
https://www.nxtbook.com/nxtbooks/aga/201302
https://www.nxtbook.com/nxtbooks/aga/20131201
https://www.nxtbook.com/nxtbooks/aga/201211
https://www.nxtbook.com/nxtbooks/aga/201210
https://www.nxtbook.com/nxtbooks/aga/201208
https://www.nxtbook.com/nxtbooks/aga/201207
https://www.nxtbook.com/nxtbooks/aga/201206
https://www.nxtbook.com/nxtbooks/aga/201205
https://www.nxtbook.com/nxtbooks/aga/201204
https://www.nxtbook.com/nxtbooks/aga/201203
https://www.nxtbook.com/nxtbooks/aga/201202
https://www.nxtbook.com/nxtbooks/aga/201112
https://www.nxtbook.com/nxtbooks/aga/201111
https://www.nxtbook.com/nxtbooks/aga/201109
https://www.nxtbook.com/nxtbooks/aga/201108
https://www.nxtbook.com/nxtbooks/aga/201107
https://www.nxtbook.com/nxtbooks/aga/201106
https://www.nxtbook.com/nxtbooks/aga/201105
https://www.nxtbook.com/nxtbooks/aga/201104
https://www.nxtbook.com/nxtbooks/aga/201103
https://www.nxtbook.com/nxtbooks/aga/201102
https://www.nxtbook.com/nxtbooks/aga/201012
https://www.nxtbook.com/nxtbooks/aga/201011
https://www.nxtbook.com/nxtbooks/aga/201010
https://www.nxtbook.com/nxtbooks/aga/201008
https://www.nxtbook.com/nxtbooks/aga/201007
https://www.nxtbook.com/nxtbooks/aga/201006
https://www.nxtbook.com/nxtbooks/aga/201005
https://www.nxtbook.com/nxtbooks/aga/201004
https://www.nxtbook.com/nxtbooks/aga/201003
https://www.nxtbookmedia.com