American Gas - April 2014 - (Page 32)

buyer's guide preview: call centers and customer service every October, American Gas publishes a comprehensive Buyer's Guide. During the rest of the year, we present category-specific previews prior to the full guide. in this issue: call centers and customer service providers. AGA and American Gas are not responsible for omissions, misprints, or other proofing errors, and do not recommend or endorse any of the vendors. statements and data have been provided by the vendors and have not been authenticated. AGA associate members are boldfaced; vendors advertising in this issue have page numbers on which their ads appear in parentheses. to submit a listing, please visit www.aga.org. (Companies in bold type are AGA members/associates.) Convergys Corp. 201 E. Fourth St. Cincinnati, OH 45202 513/723-7000 www.convergys.com Helvey & Associates Inc. 1029 E. Center St. Warsaw, IN 46580 574/269-1726 www.hlv.com CustomerLink 11 E. Superior St., Suite 430 Duluth, MN 55802 218/722-2800 www.customerlinkone.com Infinity Group Receivables LLC 14704 Dartmoor Lane Tampa, FL 33624-0000 678/327-2301 www.infinitygr.com DataRaker Inc. 735 Montgomery St., Suite 350 San Francisco, CA 94111 415/846-6506 www.dataraker.com iQor 335 Madison Ave., 27th Floor New York, NY 10017 646/323-2616 www.iqor.com Altivon 4570 Avery Lane SE, Suite C Lacey, WA 98503 602/797-1220 www.altivon.com E Source 1745 38th St. Boulder, CO 80301 www.esource.com Apogee Interactive Inc. 100 Crescent Centre Pkwy., Suite 450 Atlanta, GA 30084 678/684-6801 www.apogee.net Enhanced Recovery Co. LLC 8014 Bayberry Rd. Jacksonville, FL 32256 614/214-5970 www.erccollections.com L J Ross Associates 4 Universal Way Jackson, MI 49204 517/544-9100 www.ljross.com ARCOS LLC 445 Hutchinson Ave., Suite 700, Columbus, OH 43235 www.arcos-inc.com Envista Corp. 900 Cummings Center, Suite 307V Beverly, MA 01915 978/232-6321 www.envista.com Call Centers Acceller Inc. 9675 N.W. 117th Ave., Suite 405 Miami, FL 33178 786/224-4487 www.acceller.com AEGIS Global Communications 8201 Ridgepoint Drive Irving, TX 75063 972/868-0227 www.aegisglobal.com Ascent Group Inc., The 120 River Oak Way Athens, GA 30605 888/749-0001 www.ascentgroup.com Asset Acceptance LLC 28405 Van Dyke Ave. Warren, MI 48093-7132 586/939-9600 www.assetacceptance.com CBE Group 1309 Technology Drive Cedar Falls, IA 50613 888/386-0273 www.cbegroup.com Connection, The 11351 Rupp Drive Burnsville, MN 55337 952/948-5335 www.the-connection.com 32 AmericAn GAs april 2014 Faneuil Inc. 217 Gun Club Rd. Richmond, VA 23221 804/382-2353 www.faneuil.com Fiserv 255 Fiserv Drive Brookfield, WI 53045 800/872-7882 www.fiserv.com GC Services 6330 Gulfton Houston, TX 77081 832/722-1055 www.gcserv.com Harris & Harris Ltd. 111 W. Jackson Blvd., Suite 400 Chicago, IL 60604 312/423-7545 www.harriscollect.com Mitem Corp. 640 Menlo Ave., Menlo Park, CA 94025 650/323-1500 www.mitem.com National Recovery Agency 2491 Paxton St. Harrisburg, PA 17111 800/360-9953 www.nationalrecovery.com Nationwide Credit Inc. 2002 Summit Blvd., Suite 600 Atlanta, GA 30319 904/591-9923 www.ncirm.com NCO Financial Systems 507 Prudential Rd. Horsham, PA 19044 215/441-3596 www.ncogroup.com Nexidia 3565 Piedmont Road NE Bldg. Two, Suite 400 Atlanta, GA 30305 404/495-7260 www.nexidia.com Nuance Communications Inc. One Wayside Rd. Burlington, MA 01803 781/565-5000 www.nuance.com Olameter 300 Industrial Parkway S Aurora, ON L4G 3T9 Canada 800/903-7003 www.olameter.com OpSolve LLC 12 Federal St., Suite 507 Pittsburgh, PA 15212 770/294-6677 www.opsolve.com Pacific Interpreters 14180 Dallas Pkwy., Suite 800 Dallas, TX 75254 503/445-5796 www.pacificinterpreters.com PhonePRO 2301 E. 45th St. Indianapolis, IN 46205 317/547-4663 www.phonepro.com Pivotal Home Solutions 1751 W. Diehl Rd., Suite 200 Naperville, IL 60563-4843 630/718-2770 www.nicornational.com ProCore Solutions 1260 Cobb Pkwy. N Marietta, GA 30062 678/355-3550 www.procoresolutions.com Professional Recovery Consultants Inc. 2700 Meridian Pkwy., Suite 200 Durham, NC 27713 919/489-7791 www.prorecoveryinc.com Sitel 3102 West End Ave., Suite 1000 Nashville, TN 37203 615/301-7100 www.sitel.com Smart Customer Insights 777 Pointe Drive Villa Hills, KY 41017 513/673-7728 www.smartcustomerinsights.com Teleperformance 6510 Milrock Drive, Suite 150 Holladay, UT 84121 703/848-0098 www.teleperformance.com Trace Services LP 230 Stanton Ave. Pittsburgh, PA 15209-2732 412/821-8310 www.traceservices.com TRG Customer Solutions 2701 Renaissance Blvd. King of Prussia, PA 19406-2781 202/289-9898 www.trgcs.com Twenty First Century Communications 750 Communications Pkwy. Columbus, OH 43214 614/442-1215 www.tfcci.com Vertex Business Services 250 E. Arapaho Road, Suite 100 Richardson, TX 75081 214/576-1000 www.vertexgroup.com Customer serviCe 3Degrees Inc. 10733 Big Bend Rd. St. Louis, MO 63122 314/480-3554 www.3degreesinc.com Acceller Inc. 9675 N.W. 117th Ave., Suite 405 Miami, FL 33178 786/224-4487 www.acceller.com Altivon 4570 Avery Lane SE, Suite C Lacey, WA 98503 602/797-1220 www.altivon.com AMS Billing Services 6915 15th St. E, Suite 204 Sarasota, FL 34243 941/358-1253 www.amsbilling.com Apogee Interactive Inc. 100 Crescent Centre Pkwy., Suite 450 Atlanta, GA 30084 678/684-6801 www.apogee.net ARCOS LLC 445 Hutchinson Ave., Suite 700 Columbus, OH 43235 www.arcos-inc.com http://WWW.AGA.ORG http://www.convergys.com http://www.hlv.com http://www.traceservices.com http://www.olameter.com http://www.acceller.com http://www.customerlinkone.com http://www.infinitygr.com http://www.trgcs.com http://www.opsolve.com http://www.aegisglobal.com http://www.dataraker.com http://www.iqor.com http://www.tfcci.com http://www.pacificinterpreters.com http://www.esource.com http://www.altivon.com http://www.ljross.com http://www.vertexgroup.com http://www.phonepro.com http://www.erccollections.com http://www.apogee.net http://www.mitem.com http://www.nicornational.com http://www.3degreesinc.com http://www.arcos-inc.com http://www.envista.com http://www.nationalrecovery.com http://www.procoresolutions.com http://www.acceller.com http://www.ascentgroup.com http://www.faneuil.com http://www.ncirm.com http://www.prorecoveryinc.com http://www.altivon.com http://www.assetacceptance.com http://www.fiserv.com http://www.ncogroup.com http://www.sitel.com http://www.amsbilling.com http://www.cbegroup.com http://www.gcserv.com http://www.nexidia.com http://www.smartcustomerinsights.com http://www.apogee.net http://www.the-connection.com http://www.harriscollect.com http://www.nuance.com http://www.teleperformance.com http://www.arcos-inc.com

Table of Contents for the Digital Edition of American Gas - April 2014

Contents

American Gas - April 2014