American Gas - May 2014 - (Page 34)

o p e r at i o n s a caTaLysT For acTIon aga's Program has helPed us identify leading comPany Practices and Build netWorks through the industry. quartile of gas companies. Had we never compared ourselves to others, we would not have charted a course for improvement. And I'm proud to say that PG&E's odor response time is "what good looks like." Not only is this example a major accomplishment, but our participation in AGA's program fits perfectly with our proactive "find it and fix it" safety mantra. AGA's program has helped us identify leading company practices and build networks through the industry, and it serves as a catalyst for action. Our continuous improvement efforts and performance management teams use the data regularly to facilitate conversations and convene process improvement workshops. Through our participation in the Best Practices Program, PG&E employees are no longer constrained by the limits of past performance. u Scott Edgerton is director of Energy Delivery Support at New Jersey Natural Gas, which serves nearly half a million customers. He is also chair of AGA's Best Practices Committee. Matthew Helmers is manager of Operations Planning & Analysis for Southwest Gas, which is based in Las Vegas and serves 1.9 million customers in Arizona, California, and Nevada. He also serves as the vice chair of AGA's Best Practices Committee. Lisa Kallberg is principal consultant, Gas Standards at Xcel Energy, which is based in St. Paul, Minn., and serves eight Western and Midwestern states. Lisa Hurley is gas operations director at PG&E, which serves 15 million people in Northern and Central California and is headquartered in San Francisco. Publisher's Note: The AGA Operations Best Practices Program is intended to highlight how particular companies may address a specific operational issue and may not include all of the data related to a highlighted practice. The need to implement and the timing of any implementation of highlighted practices will vary with each operator. Each operator serves a unique and defined geographic area and their system infrastructures vary widely based on a multitude of factors, including, condition, engineering practices, and materials. Each operator needs to evaluate highlighted practices in light of its system variables. Not all highlighted practices will be applicable to all operators due to the unique set of circumstances that are attendant to their specific systems. Companies are not ranked through this program and no one practice is identified as the best for a particular topic. This program is confidential and for AGA members only. Solutions that Work. And keep on working. Emerson puts the power of advanced technology and engineering in your hands, delivering innovative design, reliable performance, and unbeatable durability. Our Fisher ® regulators set the industry standard for performance and extended service life - and we're continually raising the bar when it comes to designing, building, testing, and delivering the highest quality, most advanced solutions on the market today. Optimize your natural gas operations from wellhead to customer with the world's leading provider of pressure regulation products and services. Learn more at www.emersonprocess.com/regulators. D352248X012 © 2014 Emerson Process Management Regulator Technologies, Inc. All rights reserved. Fisher, Emerson Process Management, and the Emerson Process Management design are marks of the Emerson Process Management group of companies. 34 AmericAn GAs may 2014 http://www.emersonprocess.com/regulators http://www.emersonprocess.com/regulators

Table of Contents for the Digital Edition of American Gas - May 2014

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American Gas - May 2014