AOPA Pilot Magazine - February 2017 - 100

DETAILS

514

Av e r a g e
number of
members
contacting the AOPA Pilot
Information Center every
day for assistance.

News & Notes
MEMBERSHIP

TOOLS FOR PILOTS

Taking care of our members
Services to keep you flying, keep you informed
RESPONDING TO MEMBER NEEDS and concerns is such a critical part of the AOPA
mission that every new employee-no
matter what department the employee
joins-must sit in on telephone calls to the
AOPA Member Services and AOPA Pilot
Information Center (PIC) call centers. It
drives home the point that AOPA members are the association's most important
asset. More than 35 employees answer
membership-based and aviation-specific
questions from members. Plus, there are
experts in medical and legal issues as they
relate to flying.
Typical questions concern website
access, dues payments, and password

changes, as well as allowed medical conditions, and buying and selling aircraft.
Members services representative Kim
LaMay has fielded many questions in 35
years at AOPA, including some unusual
requests: "Can someone help me pick out a
paint color for my airplane?" "If I join, can
you help me with my business?" Recently
she received a call from a member looking
for an old friend. She was able to connect the
two so they could attend their 50-year class
reunion together.
Members can contact AOPA Monday
through Friday, 8:30 a.m. to 6 p.m. Eastern
time, at 800-USA-AOPA (800-872-2672) or
via email at pilotassist@aopa.org.

"Between Member Services and the PIC, we can
handle almost anything a member can throw at us."

-Charles Lehman, AOPA Member Services

MEET FERDI MACK, SENIOR MANAGER, AOPA PILOT INFORMATION CENTER
As the senior manager of
AOPA's Pilot Information
Center, Ferdi Mack oversees
a staff of 17 individuals who
assist more than 500 members every day, primarily
via phone and email. Mack
is a computer engineer and
flight instructor, and he uses
both skill sets by imple-

100 | AOPA PILOT February 2017

menting technologies such
as webinars, videos, and
podcasts. "The best part
about today's online landscape is that we can utilize
many different channels to
provide useful resources
to our members," he says.
"Everyone has a different
preference, and we work to

address each
one, whether
you'd prefer
to listen in
the car via
podcast, watch short but
thought-provoking videos,
enjoy hourlong webinars, or
read detailed white-paperstyle subject reports online."

AOPA Weather: Pulls the best
aviation weather data from
multiple sources into one easyto-use, comprehensive tool.
* Aviation-specific charts
and maps depict current and
forecast conditions. Local and
national charts are available.
* Tabbed interface allows
users to select their favorite
charts and keep them open
in tabs. User-selected charts
are retained from session to
session for quick access to
frequently used charts.
* Use overlays to select
forecast types and forecast
periods.
* Integrated METAR and TAF
widget displays user's home
base information.
AOPA Flight Planner: No more
paper charts or outdated
information.
* Transfer your flight plan to
your favorite EFB-ForeFlight
Mobile, Naviator, Seattle Avionics FlyQ EFB, and WingX Pro7.
Range Estimating Tool (time,
distance, and fuel)
* Predictive Fuel Warnings
* Fuel Along Route (color
coded fuel prices)
AOPA Airports Directory: The
most comprehensive directory of GA airport and FBO
information available to pilots.
* Get advice from other pilots
through user comments.
* Access information for 5,500
public-use and 15,200 privateuse airports.
* Information for more than
6,400 FBOs and airport businesses.
* Comprehensive PDF files for
all 20,000-plus airports. Print
out diagrams and procedures,
and take them with you.
AOPA Go: This mobile app
for iOS and Android devices
puts AOPA Airports, AOPA
Weather, and a select set of
AOPA Flight Planner features
in pilots' hands on the go.



Table of Contents for the Digital Edition of AOPA Pilot Magazine - February 2017

https://www.nxtbook.com/nxtbooks/aopa/pilot_202405
https://www.nxtbook.com/nxtbooks/aopa/pilot_202404
https://www.nxtbook.com/nxtbooks/aopa/pilot_202403
https://www.nxtbook.com/nxtbooks/aopa/pilot_202402
https://www.nxtbook.com/nxtbooks/aopa/pilot_202401
https://www.nxtbook.com/nxtbooks/aopa/pilot_202312
https://www.nxtbook.com/nxtbooks/aopa/pilot_202311
https://www.nxtbook.com/nxtbooks/aopa/pilot_202310
https://www.nxtbook.com/nxtbooks/aopa/pilot_202309
https://www.nxtbook.com/nxtbooks/aopa/pilot_202308
https://www.nxtbook.com/nxtbooks/aopa/pilot_202307
https://www.nxtbook.com/nxtbooks/aopa/pilot_202306
https://www.nxtbook.com/nxtbooks/aopa/pilot_202305
https://www.nxtbook.com/nxtbooks/aopa/pilot_202304
https://www.nxtbook.com/nxtbooks/aopa/pilot_202303
https://www.nxtbook.com/nxtbooks/aopa/pilot_202302
https://www.nxtbook.com/nxtbooks/aopa/pilot_202301
https://www.nxtbook.com/nxtbooks/aopa/pilot_202212
https://www.nxtbook.com/nxtbooks/aopa/pilot_202211
https://www.nxtbook.com/nxtbooks/aopa/pilot_202210
https://www.nxtbook.com/nxtbooks/aopa/pilot_202209
https://www.nxtbook.com/nxtbooks/aopa/pilot_202208
https://www.nxtbook.com/nxtbooks/aopa/pilot_202207
https://www.nxtbook.com/nxtbooks/aopa/pilot_202206
https://www.nxtbook.com/nxtbooks/aopa/pilot_202205
https://www.nxtbook.com/nxtbooks/aopa/pilot_202204
https://www.nxtbook.com/nxtbooks/aopa/pilot_202203
https://www.nxtbook.com/nxtbooks/aopa/pilot_202202
https://www.nxtbook.com/nxtbooks/aopa/pilot_202201
https://www.nxtbook.com/nxtbooks/aopa/pilot_202112
https://www.nxtbook.com/nxtbooks/aopa/pilot_202111
https://www.nxtbook.com/nxtbooks/aopa/pilot_202110
https://www.nxtbook.com/nxtbooks/aopa/pilot_202109
https://www.nxtbook.com/nxtbooks/aopa/pilot_202108
https://www.nxtbook.com/nxtbooks/aopa/pilot_202107
https://www.nxtbook.com/nxtbooks/aopa/pilot_202106
https://www.nxtbook.com/nxtbooks/aopa/pilot_202105
https://www.nxtbook.com/nxtbooks/aopa/pilot_202104
https://www.nxtbook.com/nxtbooks/aopa/pilot_202103
https://www.nxtbook.com/nxtbooks/aopa/pilot_202102
https://www.nxtbook.com/nxtbooks/aopa/pilot_202101
https://www.nxtbook.com/nxtbooks/aopa/pilot_202012
https://www.nxtbook.com/nxtbooks/aopa/pilot_202011
https://www.nxtbook.com/nxtbooks/aopa/pilot_202010
https://www.nxtbook.com/nxtbooks/aopa/pilot_202009
https://www.nxtbook.com/nxtbooks/aopa/pilot_202008
https://www.nxtbook.com/nxtbooks/aopa/pilot_202007
https://www.nxtbook.com/nxtbooks/aopa/pilot_202006
https://www.nxtbook.com/nxtbooks/aopa/pilot_202005
https://www.nxtbook.com/nxtbooks/aopa/pilot_202004
https://www.nxtbook.com/nxtbooks/aopa/pilot_202003
https://www.nxtbook.com/nxtbooks/aopa/pilot_202002
https://www.nxtbook.com/nxtbooks/aopa/pilot_202001
https://www.nxtbook.com/nxtbooks/aopa/pilot_201912
https://www.nxtbook.com/nxtbooks/aopa/pilot_201911
https://www.nxtbook.com/nxtbooks/aopa/pilot_201910
https://www.nxtbook.com/nxtbooks/aopa/pilot_201909
https://www.nxtbook.com/nxtbooks/aopa/pilot_201908
https://www.nxtbook.com/nxtbooks/aopa/pilot_201907
https://www.nxtbook.com/nxtbooks/aopa/pilot_201906
https://www.nxtbook.com/nxtbooks/aopa/pilot_201905
https://www.nxtbook.com/nxtbooks/aopa/pilot_201904
https://www.nxtbook.com/nxtbooks/aopa/pilot_201903
https://www.nxtbook.com/nxtbooks/aopa/pilot_201902
https://www.nxtbook.com/nxtbooks/aopa/pilot_201901
https://www.nxtbook.com/nxtbooks/aopa/pilot_201812
https://www.nxtbook.com/nxtbooks/aopa/pilot_201811
https://www.nxtbook.com/nxtbooks/aopa/pilot_201810
https://www.nxtbook.com/nxtbooks/aopa/pilot_201809
https://www.nxtbook.com/nxtbooks/aopa/pilot_201808
https://www.nxtbook.com/nxtbooks/aopa/pilot_201807
https://www.nxtbook.com/nxtbooks/aopa/pilot_201806
https://www.nxtbook.com/nxtbooks/aopa/pilot_201805
https://www.nxtbook.com/nxtbooks/aopa/pilot_201804
https://www.nxtbook.com/nxtbooks/aopa/pilot_201803
https://www.nxtbook.com/nxtbooks/aopa/pilot_201802
https://www.nxtbook.com/nxtbooks/aopa/pilot_201801
https://www.nxtbook.com/nxtbooks/aopa/pilot_201712
https://www.nxtbook.com/nxtbooks/aopa/pilot_201711
https://www.nxtbook.com/nxtbooks/aopa/pilot_201710
https://www.nxtbook.com/nxtbooks/aopa/pilot_201709
https://www.nxtbook.com/nxtbooks/aopa/pilot_201708
https://www.nxtbook.com/nxtbooks/aopa/pilot_201707
https://www.nxtbook.com/nxtbooks/aopa/pilot_201706
https://www.nxtbook.com/nxtbooks/aopa/pilot_201705
https://www.nxtbook.com/nxtbooks/aopa/pilot_201704
https://www.nxtbook.com/nxtbooks/aopa/pilot_201703
https://www.nxtbook.com/nxtbooks/aopa/pilot_201702
https://www.nxtbook.com/nxtbooks/aopa/pilot_201701
https://www.nxtbook.com/nxtbooks/aopa/pilot_201612
https://www.nxtbook.com/nxtbooks/aopa/pilot_201611
https://www.nxtbook.com/nxtbooks/aopa/pilot_201610
https://www.nxtbook.com/nxtbooks/aopa/pilot_201609
https://www.nxtbook.com/nxtbooks/aopa/pilot_201608
https://www.nxtbook.com/nxtbooks/aopa/pilot_201607
https://www.nxtbook.com/nxtbooks/aopa/pilot_201606
https://www.nxtbook.com/nxtbooks/aopa/pilot_201605
https://www.nxtbook.com/nxtbooks/aopa/pilot_201604
https://www.nxtbook.com/nxtbooks/aopa/pilot_201603
https://www.nxtbook.com/nxtbooks/aopa/pilot_201602
https://www.nxtbook.com/nxtbooks/aopa/pilot_201601
https://www.nxtbook.com/nxtbooks/aopa/pilot_201512
https://www.nxtbook.com/nxtbooks/aopa/pilot_201511
https://www.nxtbook.com/nxtbooks/aopa/pilot_201510
https://www.nxtbook.com/nxtbooks/aopa/pilot_201509
https://www.nxtbook.com/nxtbooks/aopa/pilot_201508
https://www.nxtbook.com/nxtbooks/aopa/pilot_201507
https://www.nxtbook.com/nxtbooks/aopa/pilot_201506
https://www.nxtbook.com/nxtbooks/aopa/pilot_201505
https://www.nxtbook.com/nxtbooks/aopa/pilot_201504
https://www.nxtbook.com/nxtbooks/aopa/pilot_201503
https://www.nxtbook.com/nxtbooks/aopa/pilot_201502
https://www.nxtbook.com/nxtbooks/aopa/pilot_201501
https://www.nxtbook.com/nxtbooks/aopa/pilot_201412
https://www.nxtbook.com/nxtbooks/aopa/pilot_201411
https://www.nxtbook.com/nxtbooks/aopa/pilot_201410
https://www.nxtbook.com/nxtbooks/aopa/pilot_201409
https://www.nxtbook.com/nxtbooks/aopa/pilot_201408
https://www.nxtbook.com/nxtbooks/aopa/pilot_201407
https://www.nxtbook.com/nxtbooks/aopa/pilot_201406
https://www.nxtbook.com/nxtbooks/aopa/pilot_201405
https://www.nxtbook.com/nxtbooks/aopa/pilot_201404
https://www.nxtbook.com/nxtbooks/aopa/pilot_201403
https://www.nxtbook.com/nxtbooks/aopa/pilot_201402
https://www.nxtbook.com/nxtbooks/aopa/pilot_201401
https://www.nxtbook.com/nxtbooks/aopa/pilot_201312
https://www.nxtbook.com/nxtbooks/aopa/pilot_201311
https://www.nxtbook.com/nxtbooks/aopa/pilot_201310
https://www.nxtbook.com/nxtbooks/aopa/pilot_201309
https://www.nxtbook.com/nxtbooks/aopa/pilot_201308
https://www.nxtbook.com/nxtbooks/aopa/pilot_201307
https://www.nxtbook.com/nxtbooks/aopa/pilot_201306
https://www.nxtbook.com/nxtbooks/aopa/pilot_201305
https://www.nxtbook.com/nxtbooks/aopa/pilot_201304
https://www.nxtbook.com/nxtbooks/aopa/pilot_201303
https://www.nxtbook.com/nxtbooks/aopa/pilot_201302
https://www.nxtbook.com/nxtbooks/aopa/pilot_201301
https://www.nxtbook.com/nxtbooks/aopa/pilot_201212
https://www.nxtbook.com/nxtbooks/aopa/pilot_201211
https://www.nxtbook.com/nxtbooks/aopa/pilot_201210
https://www.nxtbook.com/nxtbooks/aopa/pilot_201209
https://www.nxtbook.com/nxtbooks/aopa/pilot_201208
https://www.nxtbook.com/nxtbooks/aopa/pilot_201207
https://www.nxtbook.com/nxtbooks/aopa/pilot_201206
https://www.nxtbook.com/nxtbooks/aopa/pilot_201205
https://www.nxtbook.com/nxtbooks/aopa/pilot_201204
https://www.nxtbook.com/nxtbooks/aopa/pilot_201203
https://www.nxtbook.com/nxtbooks/aopa/pilot_201202
https://www.nxtbook.com/nxtbooks/aopa/pilot_201201
https://www.nxtbook.com/nxtbooks/aopa/pilot_201112
https://www.nxtbook.com/nxtbooks/aopa/pilot_201111
https://www.nxtbook.com/nxtbooks/aopa/pilot_201110
https://www.nxtbook.com/nxtbooks/aopa/pilot_201109
https://www.nxtbook.com/nxtbooks/aopa/pilot_201108
https://www.nxtbook.com/nxtbooks/aopa/pilot_201107
https://www.nxtbook.com/nxtbooks/aopa/pilot_201106
https://www.nxtbook.com/nxtbooks/aopa/pilot_201105
https://www.nxtbook.com/nxtbooks/aopa/pilot_201104
https://www.nxtbook.com/nxtbooks/aopa/pilot_201103
https://www.nxtbook.com/nxtbooks/aopa/pilot_201103_test
https://www.nxtbook.com/nxtbooks/aopa/pilot_201102
https://www.nxtbook.com/nxtbooks/aopa/pilot_201011demo
https://www.nxtbook.com/nxtbooks/aopa/pilot_201011
https://www.nxtbook.com/nxtbooks/aopa/pilot0308
https://www.nxtbookmedia.com