Elearning - February/March 2008 - (Page 39) Case StudyTraining Virtual Classroom Answers Online Training Problems service with a cost-effective, online training program. Blair spent five months researching online training technologies and came away enthralled. Top management was less enthusiastic but approved Blair’s initiative to implement virtual classroom software. The next step was to find a provider that could understand Aetna’s training needs and match those needs with the right technology. Aetna looked at three leading vendors and finally decided on iLinc. The software is now supporting Aetna’s efforts to improve communication and training, while remaining a costeffective long-term solution. “The great thing about the iLinc virtual classroom is that it lets live online instructors control class presentations using synchronized multimedia and content available over the Web,” explains Blair. “It also offers Elearning! February/March 2008 39 Aetna U.S. Healthcare >>Number of Employees: 34,024 >>Industry Served: Health care >>U.S. Headquarters: Hartford, Conn. Thanks to good planning, research and execution, Aetna U.S. Healthcare has actively capitalized on the benefits of the virtual classroom. Aetna, a leading $15.5 billion healthcare benefits provider, boasts nearly 16 million health members. Dave Blair, training director for Aetna’s health-care division, came face-to-face with a decision that would ultimately match Aetna’s philosophy of care and quality customer
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