Elearning - February/March 2008 - (Page 41) Case StudyTraining Reducing Increasing Dealer Training Costs; Technician Expertise THE END OF PAPER Prior to implementing a Blackboard Learning System, dealer technicians either came to Thief River Falls for training or met with training instructors who visited dealerships to provide hands-on instruction and certification for servicing snowmobiles and ATVs. After training, headquarters sent out Arctic Cat >> Number of Dealers: 1,400 >> Industry Served: Outdoor recreational vehicles >> U.S. Headquarters: Thief River Falls, Minn. The small town of Thief River Falls, Minn., would not normally come to mind as a hotbed of online and distance learning. But Arctic Cat, manufacturer of snowmobiles and all-terrain vehicles (ATVs), has been using technology to help train technicians in a network of approximately 1,400 dealers worldwide. paper tests to the technicians, which was the first phase of a tedious and time-consuming series of mailings and faxes between the main office and the dealers. In addition, the tests were graded manually when they were returned to Thief River Falls — and if a technician didn’t pass, the back-and-forth continued Elearning! February/March 2008 41
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