Elearning - February/March 2009 - (Page 42)

casestudycontent The next time employees go through the courses, they will be like new.” HIGH-IMPACT VIDEO The courses contain highimpact video that makes them more compelling. Cuddy says his employees chose such a solution because of the video content, which “is especially helpful to people who have never used computers, because it helps them go through the courses.” The video is accompanied by narration that is equally helpful. Challenge Training English- and Spanish-speaking municipal workers in the most up-to-date practices to help them do their jobs more efficiently and safely. cent of his employees are Spanish speakers, which isn’t a problem since many ClarityNet courses are available in both English and Spanish. Having Spanish programs is a key advantage. “It’s important for me to know that my Spanish-speaking workers Solution Select an online service that can easily be delivered to any location and any employee — in either of two languages — instantaneously. really understand everything that is required of them to do their jobs safely, and keep them safe each day,” Cuddy says. He also sent e-mail messages to each employee announcing the training. “On the e-mail, I listed each course, gave a description, and explained how workers could go online to take the training,” Cuddy says. INCREASED EMPLOYEE OWNERSHIP It’s all part of Cuddy’s plan to boost employee responsibility. “One of the biggest pluses of online training is that it gives individuals the responsibility to do their own training,” he says. “When employees accept this responsibility, they do it with open arms. We allow each employee to be responsible and take ownership.” —For more information on ClarityNet and Coastal Training Technologies’ other products and services, visit the Website www.coastal.com. “Online training is like a book. You get tested as you go through the book and after you complete the book.” —Dennis Cuddy The courses include questions after each segment to test employee knowledge. “I like the way online training measures an employee’s retention span and understanding of the programs,” Cuddy says. “Online training is like a book. Each course is a book and each book has chapters. As you open the book up, you read the chapter, and you are tested on each chapter. You get tested as you go through the book and after you complete the book.” Whenever an employee completes a course, the Coastal LMS keeps a record of it. Cuddy uses this information to document and monitor employee training. Ten per42 February/March 2009 Elearning! http://www.coastal.com

Table of Contents Feed for the Digital Edition of Elearning - February/March 2009

Elearning - February/March 2009 Contents Editor’s Note News Social Networking Popular Learning Needs Technology On Competency Management IT Employment Drops Trendlines Deals Learning Roles in Talent Management Informal E-Learning and Web 2.0 Cover Story: Learning Your Way to Profits Collaboration Trends, Strategies 12 Wishes for LMSs, LCMSs Tips: Recession-Proofing Your Job Case Study: Military Training Case Study: City of Arlington, Va. New Products Pop Quiz Last Word

Elearning - February/March 2009

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