Elearning - April/May 2008 - (Page 38)

casestudycourseware virtual classroom tool. Strategically, it was unrealistic for the company’s Learning and Development Department to develop and deliver the quantity of classroom and selfpaced training that are required to meet employees’ changing needs. To attempt to do so would have required additional headcount with expertise not only in instructional design and classroom delivery, but also in a variety of subject areas, including: >> management/leadership skills for new and seasoned managers; >> desktop application skills (MS Office and Lotus Notes); >> business skills (project management, communication skills, HR); >> job role specific skills (sales, marketing, consulting, customer care); and >> technical training (Web development, databases, portal technology). While classroom training at Datatel is still an important remote 24x7 access to the SkillSoft courseware, the variety of courseware to choose from, and the courseware’s high quality. IT and technical employees are thrilled to use courseware to keep current on emerging technologies and trends. Datatel has learners from each Challenge Implement a learning solution with a delivery method that was flexible, selfpaced and available 24 hours a day, seven days a week. Solution Chose SkillSoft, based on courseware; mentoring services; customer and implementation support; and technical support. department who had used SkillSoft courseware in the past — recommended SkillSoft due to its high-quality courseware, Datatel took notice. Datatel’s corporate training department reached out to Sprint Nextel, a current SkillSoft customer, for feedback and received a positive recommendation. In addition to the positive recommendation from Sprint Nextel, after a rigorous evalua- ‘Employees have been able to increase their skills and abilities in a much wider variety of topics to support Datatel’s business strategy.’ —Jennifer Balcom, Datatel and necessary component to meet learning needs, the company recognized it was no longer enough to reach all audiences. It required a learning solution with a delivery method that was flexible, selfpaced and available 24 hours a day, seven days a week. A MEANS TO SUCCESS When a member of Datatel’s Learning and Development 38 April / May 2008 Elearning! tion, Datatel choose SkillSoft based on the courseware quality and breadth of coverage; the mentoring services for IT certifications, which allow users to connect with a SkillSoft mentor via live chat the simulations bundled into its solutions, and level of customer and implementation support. SkillSoft’s technical support is available 24X7/365 days a year at no extra charge. INCREASED SKILLS AND ABILITIES Today, Datatel offers about 1,200 courses covering IT skills, business skills, desktop skills and compliance. The courses are available via Datatel’s LMS for all of its 550 employees nationwide. In the first 60 days, Datatel averaged an employee completing one course per day. Employees are excited about the of its divisions (sales, corporate resources, marketing, professional services and software development) taking a wide variety of courses. The most usage is in professional services — those remote employees who are not available to come in for in-person training. “Employees have been able to increase their skills and abilities in a much wider variety of topics to support Datatel’s business strategy, give its leadership team and emerging leaders access to leadership and management courseware to develop their skills, and enable professional development opportunities for all employees,” says Jennifer Balcom, Learning and Development senior manager for Datatel.

Table of Contents Feed for the Digital Edition of Elearning - April/May 2008

Elearning - April/May 2008 Editor's Note Contents News Targeting Africa Locating Courseware People in the News Upcoming Events Deals Trendlines Web Services Building a Learning Culture Measuring the Learning Experience Making Learning Fun and Social LMS's 2008: What You Need To Know Learning Leader: CA Case Study: AVI Case Study: IBM Case Study: QualComm WBS Case Study: National Center for State Courts Case Study: Grundfos Pumps Case Study: Virginia Tech Pop Quiz Last Word

Elearning - April/May 2008

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.