Elearning - September/October 2008 - (Page 35) Case StudyTraining Onboarding and E-Learning for patients with chronic respiratory diseases, such as oxygen equipment, respiratory medications and sleep therapy equipment. The company has more than 100 field centers and 1,200 employees in the western U.S. Prices for the equipment and services that PPS provides are consistent across the market, because insurance pays for them. That means PPS can only distinguish itself with better sales and service execution. But many field managers were relatively new to the organization and weren’t sure how to get involved in the reps’ training. And the company’s decentralized structure made it vulnerable to inconsistencies when different reps were following different procedures. Elearning! September/October 2008 35 Pacific Pulmonary Services >>Industry served: Health/Medical >>U.S. headquarters: Novato, California >>Number of employees: 1,200 Prior to 2005, new sales representatives for Pacific Pulmonary Services (PPS), headquartered in Novato, Calif., faced a daunting task: perform in the field for more than six months before receiving classroom training. For PPS to compete, that situation had to be remedied. PPS is an in-home provider of medical equipment and services
Table of Contents Feed for the Digital Edition of Elearning - September/October 2008 Elearning - September/October 2008 Contents Editor’s Note News IBM Goes Green Green Resources Deals Trendlines Learning Leader Up to Speed Cover Story: Going Green The Green Mindset? Cutting Down Turnover Tips: EET Case Study: Pacific Pulmonary Services Case Study: British Telecom Case Study: Allianz SE Case Study: LXR Case Study: St. Elizabeth Tips: Green Initiatives New Products LMS Tools Pop Quiz Last Word Elearning - September/October 2008 Elearning - September/October 2008 - (Page Intro) Elearning - September/October 2008 - Elearning - September/October 2008 (Page Cover1) Elearning - September/October 2008 - Elearning - September/October 2008 (Page Cover2) Elearning - September/October 2008 - Elearning - September/October 2008 (Page 3) Elearning - September/October 2008 - Contents (Page 4) Elearning - September/October 2008 - Contents (Page 5) Elearning - September/October 2008 - Contents (Page 6) Elearning - September/October 2008 - Contents (Page 7) Elearning - September/October 2008 - Editor’s Note (Page 8) Elearning - September/October 2008 - Editor’s Note (Page 9) Elearning - September/October 2008 - Green Resources (Page 10) Elearning - September/October 2008 - Deals (Page 11) Elearning - September/October 2008 - Trendlines (Page 12) Elearning - September/October 2008 - Trendlines (Page 13) Elearning - September/October 2008 - Learning Leader (Page 14) Elearning - September/October 2008 - Learning Leader (Page 15) Elearning - September/October 2008 - Learning Leader (Page 16) Elearning - September/October 2008 - Up to Speed (Page 17) Elearning - September/October 2008 - Up to Speed (Page 18) Elearning - September/October 2008 - Up to Speed (Page 19) Elearning - September/October 2008 - Cover Story: Going Green (Page 20) Elearning - September/October 2008 - Cover Story: Going Green (Page 21) Elearning - September/October 2008 - Cover Story: Going Green (Page 22) Elearning - September/October 2008 - Cover Story: Going Green (Page 23) Elearning - September/October 2008 - The Green Mindset? (Page 24) Elearning - September/October 2008 - The Green Mindset? (Page 25) Elearning - September/October 2008 - The Green Mindset? (Page 26) Elearning - September/October 2008 - The Green Mindset? (Page 27) Elearning - September/October 2008 - Cutting Down Turnover (Page 28) Elearning - September/October 2008 - Cutting Down Turnover (Page 29) Elearning - September/October 2008 - Cutting Down Turnover (Page 30) Elearning - September/October 2008 - Cutting Down Turnover (Page 31) Elearning - September/October 2008 - Cutting Down Turnover (Page 32) Elearning - September/October 2008 - Tips: EET (Page 33) Elearning - September/October 2008 - Tips: EET (Page 34) Elearning - September/October 2008 - Case Study: Pacific Pulmonary Services (Page 35) Elearning - September/October 2008 - Case Study: Pacific Pulmonary Services (Page 36) Elearning - September/October 2008 - Case Study: British Telecom (Page 37) Elearning - September/October 2008 - Case Study: British Telecom (Page 38) Elearning - September/October 2008 - Case Study: Allianz SE (Page 39) Elearning - September/October 2008 - Case Study: Allianz SE (Page 40) Elearning - September/October 2008 - Case Study: LXR (Page 41) Elearning - September/October 2008 - Case Study: LXR (Page 42) Elearning - September/October 2008 - Case Study: St. Elizabeth (Page 43) Elearning - September/October 2008 - Case Study: St. Elizabeth (Page 44) Elearning - September/October 2008 - Tips: Green Initiatives (Page 45) Elearning - September/October 2008 - Tips: Green Initiatives (Page 46) Elearning - September/October 2008 - LMS (Page 47) Elearning - September/October 2008 - Tools (Page 48) Elearning - September/October 2008 - Pop Quiz (Page 49) Elearning - September/October 2008 - Last Word (Page 50) Elearning - September/October 2008 - Last Word (Page Cover3) Elearning - September/October 2008 - Last Word (Page Cover4)
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