Elearning - September/October 2008 - (Page 41) Case StudyLanguage Learning Getting the LXR Luxury Resorts & Hotels >> Industry served: Lodging PointAcross Hotels management stepped back to re-examine its objectives and identified language barriers as an obstacle affecting many facets of the organization — communicating with guests, level of service rendered to guests, dialogue among associates, and overall communication. Miscommunication between associates themselves and with guests often results in tasks not being completed accurately and guests’ needs not being fully met, thereby creating the potential for workplace and guest dissatisfaction. This, too, directly affects the bottom line. LXR needed a way to overcome the language barriers. The decision was made to acquire a language learning tool that could be used throughout all 30 properties to improve language skills and bridge communication gaps; but what type of tool? Mark Eggers, LXR’s senior director of training services, Elearning! September/October 2008 41 >> U.S. Headquarters: Boca Raton, Florida >> Number of properties: 30 (in North America) Service is king in the hospitality industry. Competition is relentless. An advantage that can be leveraged that truly impacts customer satisfaction can result in longer stays, return visits and directly affect the bottom line. Continually providing quality service and seeking ways to improve are clearly top priorities in the industry; however, the means to achieve these objectives are not always clear and well-defined. LXR Luxury Resorts &
Table of Contents Feed for the Digital Edition of Elearning - September/October 2008 Elearning - September/October 2008 Contents Editor’s Note News IBM Goes Green Green Resources Deals Trendlines Learning Leader Up to Speed Cover Story: Going Green The Green Mindset? Cutting Down Turnover Tips: EET Case Study: Pacific Pulmonary Services Case Study: British Telecom Case Study: Allianz SE Case Study: LXR Case Study: St. Elizabeth Tips: Green Initiatives New Products LMS Tools Pop Quiz Last Word Elearning - September/October 2008 Elearning - September/October 2008 - (Page Intro) Elearning - September/October 2008 - Elearning - September/October 2008 (Page Cover1) Elearning - September/October 2008 - Elearning - September/October 2008 (Page Cover2) Elearning - September/October 2008 - Elearning - September/October 2008 (Page 3) Elearning - September/October 2008 - Contents (Page 4) Elearning - September/October 2008 - Contents (Page 5) Elearning - September/October 2008 - Contents (Page 6) Elearning - September/October 2008 - Contents (Page 7) Elearning - September/October 2008 - Editor’s Note (Page 8) Elearning - September/October 2008 - Editor’s Note (Page 9) Elearning - September/October 2008 - Green Resources (Page 10) Elearning - September/October 2008 - Deals (Page 11) Elearning - September/October 2008 - Trendlines (Page 12) Elearning - September/October 2008 - Trendlines (Page 13) Elearning - September/October 2008 - Learning Leader (Page 14) Elearning - September/October 2008 - Learning Leader (Page 15) Elearning - September/October 2008 - Learning Leader (Page 16) Elearning - September/October 2008 - Up to Speed (Page 17) Elearning - September/October 2008 - Up to Speed (Page 18) Elearning - September/October 2008 - Up to Speed (Page 19) Elearning - September/October 2008 - Cover Story: Going Green (Page 20) Elearning - September/October 2008 - Cover Story: Going Green (Page 21) Elearning - September/October 2008 - Cover Story: Going Green (Page 22) Elearning - September/October 2008 - Cover Story: Going Green (Page 23) Elearning - September/October 2008 - The Green Mindset? (Page 24) Elearning - September/October 2008 - The Green Mindset? (Page 25) Elearning - September/October 2008 - The Green Mindset? (Page 26) Elearning - September/October 2008 - The Green Mindset? (Page 27) Elearning - September/October 2008 - Cutting Down Turnover (Page 28) Elearning - September/October 2008 - Cutting Down Turnover (Page 29) Elearning - September/October 2008 - Cutting Down Turnover (Page 30) Elearning - September/October 2008 - Cutting Down Turnover (Page 31) Elearning - September/October 2008 - Cutting Down Turnover (Page 32) Elearning - September/October 2008 - Tips: EET (Page 33) Elearning - September/October 2008 - Tips: EET (Page 34) Elearning - September/October 2008 - Case Study: Pacific Pulmonary Services (Page 35) Elearning - September/October 2008 - Case Study: Pacific Pulmonary Services (Page 36) Elearning - September/October 2008 - Case Study: British Telecom (Page 37) Elearning - September/October 2008 - Case Study: British Telecom (Page 38) Elearning - September/October 2008 - Case Study: Allianz SE (Page 39) Elearning - September/October 2008 - Case Study: Allianz SE (Page 40) Elearning - September/October 2008 - Case Study: LXR (Page 41) Elearning - September/October 2008 - Case Study: LXR (Page 42) Elearning - September/October 2008 - Case Study: St. Elizabeth (Page 43) Elearning - September/October 2008 - Case Study: St. Elizabeth (Page 44) Elearning - September/October 2008 - Tips: Green Initiatives (Page 45) Elearning - September/October 2008 - Tips: Green Initiatives (Page 46) Elearning - September/October 2008 - LMS (Page 47) Elearning - September/October 2008 - Tools (Page 48) Elearning - September/October 2008 - Pop Quiz (Page 49) Elearning - September/October 2008 - Last Word (Page 50) Elearning - September/October 2008 - Last Word (Page Cover3) Elearning - September/October 2008 - Last Word (Page Cover4)
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