Annual Report 2008 - (Page 28) Business Alignment PROFESSIONAL SERVICES Our global Professional Services organization is dedicated to optimizing software and business workflows for Bentley user organizations through project services and a broad spectrum of training resources. In addition, Managed Services now provides users with online offerings that include software plus services, OnDemand operational resourcing, and OnPremise resident engineers. ANYTIME, ANYWHERE LEARNING The Bentley Institute develops and delivers accredited professional learning programs. In offering continual access to professional development, these comprehensive learning resources help organizations gain a competitive advantage and reduce recruitment costs by attracting and retaining key personnel. Bentley Institute’s flexible delivery and commercial options make it easy to match learning resources to any business goal to achieve maximum return on investment. These include OnDemand eLearning, classroom learning, live distance learning, and account-specific training. All Bentley Institute Learning Units are recorded to online transcripts, so individuals can communicate professional development achievements that help advance careers. Organizations can use online transcripts to match staffing with project needs to communicate an organization's competitive advantage to win the right business. Bentley LEARN is a subscription companion to Bentley SELECT that puts learning on every desk, providing organizations unlimited access to thousands of hours of OnDemand eLearning from the Bentley Institute. Bentley LEARN removes common barriers to learning such as time and cost so that busy professionals can undertake the learning they need to be more productive, stay competitive, and progress in their careers. Enterprise Training Subscription (ETS) delivers comprehensive, flexible training to sites and entire organizations for a fixed annual fee, offering them the best way to become and remain well-trained organizations while streamlining budgeting and administration. An ETS delivers maximum training for the investment made through an unlimited mix of learning options including OnDemand eLearning, classroom learning, live distance learning, and account-specific training. 29
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