Bingo World 2009 Brochure - (Page 3) Tuesday, March 3 Sellin' Paper and Callin' Balls 9:00 a.m. - 12:30 p.m. The always-dynamic Steve Browne will inform, entertain, enlighten and energize you in this all-new customer service workshop. Playing the Service Game to Win! From building a service program for your bingo hall, to teaching individual service techniques and tactics, this session is designed for both hall managers and the front-line employees they supervise. It provides a fresh and enduring perspective on the importance of service. TOPICS INCLUDE: How Service is Different in a Gaming Environment The Five Universal Service Standards for All Gaming Employees NEW THIS YEAR! NEW THIS YEAR! NEW THIS YEAR! The Service Game: Standards/Technical Specifications The Service Game: Assessing/Scoring Service Behaviors The Service Game: How to Teach Employees to Play It This customer service seminar is brought to you by the service gurus at Raving Consulting Company in partnership with BNP Media. Raving has worked with bingo halls and combined bingo/casino operations throughout North America and into Canada. Your presenter, Steve Browne, former owner of Cactus Jacks Casino in Carson City, Nev., and a thirty-year veteran of the gaming business, has been developing and implementing service programs for gaming operators across America for the past eight years. He brings a wealth of expertise in what works and doesn't work in providing an exceptional entertainment experience to customers in a gambling environment. Admission to this half-day conference is included with your BingoWorld Conference registration. E CLICK HERER TO REGIST ONLINE “ Steve with Raving is very interesting. He has a lot of knowledge in the business and is easy to listen to. Visit www.bingoexpo.com for up-to-date information “ 3 http://www.condorregistration.net/bw/ http://www.bingoexpo.com
Table of Contents Feed for the Digital Edition of Bingo World 2009 Brochure Bingo World 2009 Brochure Bingo World 2009 Brochure - (Page Intro) Bingo World 2009 Brochure - (Page 1) Bingo World 2009 Brochure - (Page 2) Bingo World 2009 Brochure - (Page 3) Bingo World 2009 Brochure - (Page 4) Bingo World 2009 Brochure - (Page 5) Bingo World 2009 Brochure - (Page 6) Bingo World 2009 Brochure - (Page 7) Bingo World 2009 Brochure - (Page 8) Bingo World 2009 Brochure - (Page 9)
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