Quality Magazine - March 2009 - (Page 52) | QUA LIT Y M A N AG EM E N T | becoming more competitive,” says Rob Haviland, vice president of operations at Crowe. After the ISO system was implemented, Crowe was able to reduce internal defects by 80% and maintain 100% on-time delivery performance. Currently, the company is working on attaining certification to the environmental standard ISO 14001. Crowe has done much to ensure excellence in manufacturing, including 5S, cellular concepts, one-piece flow, fi xture poke-yoke, process and gage capability studies, and measurement and test equipment calibration. Fixtures are equipped to use camera and laser detection to ensure features and components are installed correctly. Assembly presses monitor load to verify that correct fits are maintained. Fastener torque control is electronically monitored and verification data is collected. “Our expectation is that our customers should never have to deal with poor quality,” Haviland says. “This enables our customers to be more efficient at what they Crowe Manufacturing provides production machining and assembly services for original equipment manufacturers. Source: Crowe Manufacturing 5 Crowe Manufacturing Dayton, OH Crowe Manufacturing provides production machining and assembly services for original equipment manufacturers. The company’s manufacturing capabilities include a range of HMC, VMC and TMC machining cells, abrasive water jet and specially designed production equipment for continuously producing low-tolerance parts. The 38 employees at Crowe’s 175,000-square-foot facility currently produce safety critical parts, such as steering knuckle and brake hub assemblies, for Honda. The company also machines, assembles and tests pneumatic control valves used in the transportation and industrial equipment industries. In addition, it performs high-speed micromachining of medical parts, and has partnered with medical device manufacturers to produce complex part assemblies. In January 2004, Crowe achieved ISO 9001 certification. “The goal was to achieve outstanding quality and delivery performance while reducing costs and do and helps build brand loyalty and reputation.” A formal, documented training program provides employees with quality and skills training for specific job requirements. All employees are rated in the areas of safety, quality and job proficiency and regularly reviewed to determine if additional training is required. Crowe has received many awards, including the City of Dayton Small Business of the Year; Delivery and Quality Performance Awards from Honda of America; Outstanding Quality Performance Award from IBM; and Entrepreneur of the Year from the state of Ohio. Most recently, Crowe received 2006 and 2007 Supplier Performance Awards from American Honda Motor Co. For more information, visit www.crowemanufacturing.com. Mahr Federal Hand Tools Precision - Innovation - Value IP Rated calipers and micrometers for tough shop environment Precision Mechanical Calipers and Micrometers for every measurement chore Output capabilities for Data Collection + Mahr Federal - let us demonstrate our complete line of dimensional gages. Contact Mahr Federal Inc., Providence, RI Phone: 800-343-2050, Fax: 401-784-3246 or E-mail: information@mahr.com, Internet: www.mahr.com Quality Quick Clicks 423 at qualitymag.com Please visit us at WESTEC, Booth 2416 Quality Quick Clicks 424 at qualitymag.com Please visit us at WESTEC, Booth 3706 52 QUALITY | March 2009 www.qualitymag.com http://www.crowemanufacturing.com http://www.mahr.com http://www.cmms.com http://www.mahr.com http://www.qualitymag.com http://www.qualitymag.com http://www.qualitymag.com
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