RealTime - Fall 2008 - (Page 39)

was unacceptably high. Lack of organization had a negative effect on all divisions within the company, from customer service and the returns department all the way up to the management team. Strong demand for a modern solution In 2006, the Scandinavian central warehouse received a corporate directive to reduce paper flow and make the warehouse management system more efficient. Those responsible for implementing this quickly realized that they needed a reliable solution with good accessibility. “To enable us to be as flexible as possible, we didn’t want to overcomplicate matters, which in itself places high demands on security,” says Jörgen Larsson, communications and security manager for Puma Nordic and Baltic. “A centrally operated Ciscocertified solution was the answer to our needs, and that was where DataFångst, our hardware supplier, came into the picture.” A number of suppliers were invited to present their solutions, but when use of compact mobile computers was set as the key requirement, most suppliers fell by the wayside due to their large, clumsy units. Through its partnership with Intermec, DataFångst could Photo courtesy of Puma offer exactly what Puma required: the Intermec CN3, a compact, Cisco-compatible handheld computer. Today 45 CN3 computers run faultlessly and at full power every day from 5:30 am until midnight. “The fact that we chose Intermec handheld computers came about above all because we know from experience that their range of products has the edge,” said Ulf Jerlebo, vice chief executive officer and head of sales for DataFångst. “Our collaboration has always been reliable and positive.” A system that monitors Since the CN3’s implementation at Puma’s warehouse, a number of benefits have been realized. Within a week after the handheld computers were implemented, the number of complaints dropped substantially—with a simultaneous reduction in the time it took to handle them—and there were very few incorrect deliveries. In fact, deliveries are now 99 per cent accurate. “We can organize incoming and outgoing deliveries in a completely different manner than before,” Larsson said. “Advanced planning and scheduling are very important in this industry. Since shops often have limited storage space, we have to be able to synchronize our deliveries with their needs. The deliveries cannot come either too early or too late.” For a free subscription: www.realtime.intermec.com 39 http://www.realtime.intermec.com

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RealTime - Fall 2008 Contents View Intermec News Profile Smooth Ride Partner Profiles Time Is Money Hog Wild Bally Technologies Cashes In Running Precisely Events Coda

RealTime - Fall 2008

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