RealTime - Spring 2008 - (Page 16)

“ The solution from CSSI and Intermec has really empowered the drivers, giving them the ability to save time when locating missing pieces.” – Steve Burgess, IT manager, CDS Logistics partner’s truck. This system was prone to human error and riddled with inefficiencies. “The supply chain process was mostly manual, which presented issues,” Burgess said. “We needed a way to reduce the number of displaced cabinets, increase the accountability of the drivers and better document the distribution process. We also had to find a way of assuring that the right cabinets were getting on the truck and being delivered to the right location. The paper process just wasn’t working for us anymore.” Shortages at all-time low CDS has deployed 311 Intermec mobile computers to its drivers and warehouse personnel since February 2007. The computers begin tracking shipments as soon as they leave the manufacturer by notifying CDS personnel when a truckload of cabinets is en route to its warehouse. This notification includes a packing list of the items included on the order, which comes as an electronic data interchange document and is recorded into the CDS system. This data is then distributed to the mobile computers so items can be checked in and stored until it’s time for delivery. Once there is an order for delivery, the cabinets are loaded onto a truck. There can be up to 250 trucks each day delivering a total of 800 different orders a day. Once the delivery is made, the driver confirms the contents of the order using the CN2B, noting any damaged or missing materials. This data is then uploaded to the system and is transmitted to the cabinet manufacturer. According to CDS’ chief financial officer Bill Kabernagel, CDS reported a 44 percent reduction in shortages after the implementation of the solution. “This is the CDS network all-time low for shortages and it can be attributed to both scanning and hard work,” Burgess said. In addition, CDS not only saves money because issues with the orders are often resolved on the spot, but the drivers are happy because they are able to make more deliveries and no longer have to deal with paperwork. “We have been very pleased with the efficacy of the solution,” Burgess said. “It has really reduced the amount of errors we were making, while enhancing our value to the customer. It has also enabled us to bolster the services we are able to provide other customers. We plan to adopt similar solutions with other customers.” 16 realtime / 2008

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RealTime - Spring 2008 Contents View Intermec News Profile: Chris Johnston Miles Ahead Partner Profiles Raising the Roof Intermec 2008 Conferences Signed, Sealed, Delivered Keep It Flowing Alarmingly Effective Events Coda: Terminix

RealTime - Spring 2008

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