RealTime - Spring 2008 - (Page 17)

More deliveries, fewer mistakes Because drivers must pay for lost or damaged items in their inventory, the new solution also helps them better track the inventory in their shipments. This expedites the delivery process and saves money. “The solution from CSSI and Intermec has really empowered the drivers, giving them the ability to save time when locating missing pieces,” Burgess said. “This ultimately speeds up the delivery process and allows them to make more deliveries and fewer mistakes.” In addition, the CDS network’s increased efficiency, decreased shortages and timely reporting makes it a more attractive option to other customers. When more customers’ products run through the CDS network, it makes the network stronger, helping CDS to retain their network’s third-party logistics company members and attract new customers. The bar code system used in the new solution has also improved the accuracy of the CDS billing process. With the old system, a network member might have been billed for an entire order even if a cabinet was missing. As a result, research had to be completed to reconcile the billing amount with the number of cabinets the customer received. “The new bar code system enables the CDS customer service department to bill for the exact number of cabinets delivered,” Burgess said. “Today we need to research approximately .075 percent of our invoices, which is much better than the amount of research performed with the old system.” Ultimately, the solution developed by Intermec and CSSI has enhanced the services CDS offers its customers, giving them a competitive edge. It has empowered the drivers while optimizing the distribution process, putting CDS miles ahead of the competition. ❙ Andi Vance can be reached at avance@mulberrymc.com. Resources: CDS Logistics: www.cdslogistics.net CSSI: www.cssi-pa.com Intermec (CN2B mobile computers): www.intermec.com For a free subscription: www.realtime.intermec.com 17 http://www.cdslogistics.net http://www.cssi-pa.com http://www.intermec.com http://www.realtime.intermec.com

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RealTime - Spring 2008 Contents View Intermec News Profile: Chris Johnston Miles Ahead Partner Profiles Raising the Roof Intermec 2008 Conferences Signed, Sealed, Delivered Keep It Flowing Alarmingly Effective Events Coda: Terminix

RealTime - Spring 2008

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