RealTime - Spring 2008 - (Page 31)

Delivered UK’s HDNL adopts the Intermec CN3 to improve productivity and efficiency BY CAROLINE BAYLON ONLINE SHOPPING has brought convenience, speed and choice to consumers. Increased efficiencies in the home delivery supply chain have led to higher expectations for “almost-immediate” delivery services, creating a significant challenge to meet customers’ ever-growing expectations and provide the best customer experience possible. As the largest dedicated home delivery and collection service in the UK, Home Delivery Network Limited (HDNL) handles some 110 million parcels per year—over 300,000 packages transported on any given day. The company has 62 parcel depots, employs 6,500 people and delivers to all 1,760,000 UK postcodes and 120 postal regions to serve Britain’s 22 million online shoppers. With a client list of more than 120 retailers and e-businesses, HDNL provides delivery services for a wide variety of goods including books, electrical items, clothing, gifts, hampers, flowers and wine. The company aims to deliver a seamless customer experience and ensure that consumers receive a reliable service that improves their confidence in home delivery. Due to the increase in online shopping and customers demanding more up-to-date information, HDNL needed a reliable system for tracking a package’s whereabouts at any part of the delivery process. For a free subscription: www.realtime.intermec.com 31 http://www.realtime.intermec.com

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RealTime - Spring 2008 Contents View Intermec News Profile: Chris Johnston Miles Ahead Partner Profiles Raising the Roof Intermec 2008 Conferences Signed, Sealed, Delivered Keep It Flowing Alarmingly Effective Events Coda: Terminix

RealTime - Spring 2008

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