RealTime - Spring 2008 - (Page 33)

Successful transition “Mobile equipment is the core operating system for our business so there was a massive risk to consider, especially in our peak trading period,” Bowden said. “Introducing a system that worked from the onset was critical to maintaining our service during the peak period.” This carefully orchestrated strategy enabled HDNL to minimize potential implementation issues, confining any problems that arose to a small, easy-to-manage scale. In addition, Intermec provided HDNL with strong technical support during the process, staying in continual communication with the HDNL implementation team. The combination of HDNL’s planning and foresight with technical assistance from Intermec ensured a remarkably successful transition to the CN3 system. The rollout complete, the CN3 has provided HDNL with a platform to move forward and increase productivity and efficiency. “We are looking forward to exploring new possibilities that the Intermec CN3 provides us, allowing increased functionality and giving retailers the opportunity to provide near real-time “ Introducing a system that worked from the onset was critical to maintaining our service during the peak period.” – Chris Bowden, sales and marketing director at HDNL delivery information for their customers,” Bowden said. The multimillion-pound technology investment will enable HDNL to provide a sophisticated range of services including real-time parcel tracking, highly reliable night-time deliveries and more rapid delivery times. ❙ Caroline Baylon can be reached at cbaylon@mulberrymc.com. Resources: Home Delivery Network Limited: www.hdnl.co.uk Syclo LLC (SMART Suite mobile software): www.syclo.com Intermec (CN3): www.intermec.com For a free subscription: www.realtime.intermec.com 33 http://www.hdnl.co.uk http://www.syclo.com http://www.intermec.com http://www.realtime.intermec.com

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RealTime - Spring 2008 Contents View Intermec News Profile: Chris Johnston Miles Ahead Partner Profiles Raising the Roof Intermec 2008 Conferences Signed, Sealed, Delivered Keep It Flowing Alarmingly Effective Events Coda: Terminix

RealTime - Spring 2008

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