RealTime - Spring 2008 - (Page 40)

which is a significant competitive advantage in the fight for Danish customers. in real time and on user-friendly units, both of which were requirements that the Intermec 760 met.” Clearer communication Only three years ago, everything at DJK was handled by telephone and produced a mountain of paperwork. When alarms came in, operators had to contact guards in the field on their mobile telephones. “Previously, we communicated exclusively by telephone,” said Henrik Egsgaard, administrative director and project leader for DJK. “The process was unbelievably timeconsuming for all those involved.” DJK tries to monitor and improve its work continuously. In this case, it was clear that communication with security companies and guards in the field could be better. “Being able to reduce the length of calls and to use that time for other matters was an important reason we started looking around for a more flexible solution and gradually installed a completely new information system,” Egsgaard said. “DJK needed mobile devices, that much we knew,” said Klaus Vium Andersen, head of sales for Locus. “But we also focused on ensuring that guards were getting information A system with many advantages Today the system is used for communication with 200-250 security guards, all of whom are equipped with Intermec mobile computers. DJK personnel are completely synchronized with the alarms they monitor. Alarms come in on a screen in the control room at the same time as guards are located and their status is shown. The operator sees what resources are available and how close to the alarm they are. Instructions and information are sent in real time to the guard’s mobile computer, which the guard can then use to keep the operator updated. “There have been significantly fewer telephone calls,” Egsgaard said. “Monitoring of resources is better, which means that the guards can now be used more efficiently. Using the new information system, we have a completely different flow of communication.” Now guards receive information from DJK right in their hands, with a precise description of the assignment and directions to the location of the alarm. Thanks to the rapid 40 realtime / 2008

Table of Contents Feed for the Digital Edition of RealTime - Spring 2008

RealTime - Spring 2008 Contents View Intermec News Profile: Chris Johnston Miles Ahead Partner Profiles Raising the Roof Intermec 2008 Conferences Signed, Sealed, Delivered Keep It Flowing Alarmingly Effective Events Coda: Terminix

RealTime - Spring 2008

For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.