World Trade - December 2008 - (Page 20)

COVER STORY OOCL require. We anticipate Performance Partners will soon be acknowledged as the standard in customer-feedback appraisals of international and domestic logistics providers, with its emphasis on global capabilities in keeping with the extended supply chain. The surveys were conducted in the following way. Initial contact was made with 19,369 readers who ship product via ocean carriers. We asked them to rank the importance of 14 different attributes in determining how they choose their carriers and also evaluate their satisfaction with their carriers on those attributes. In developing the attributes, our speciﬁc focus was to think speciﬁcally in terms of GLOBAL attributes—in other words, we wanted to make sure our survey participants were thinking about the global perspective of how their partners perform. Among those attributes were: • Port-to Port On Time Performance • Global Customer Service • Operations and Equipment to Service my Global Needs • A Reliable Partner in Our Global Supply Chain • Global Information Technology Support • Security and Global Trade Compliance • Worldwide Price of Services • Option of Sharing Distribution Channels With Other Customers • Geographic Presence in Required Regions Across the Globe 20 WORLD TRADE DECEMBER 2008 • Global Warehousing Capabilities • Customs Clearance and Brokerage Capabilities Across the Globe • Worldwide Reverse Logistics (Defective, Repair, Return) Capabilities • Worldwide Cross-docking Capabilities • The Provider Helps us Save Money Across the Globe Mean scores and correlation analysis were used to determine the ﬁve most important characteristics: • Port-to-Port On Time Performance • Worldwide Price of Services • A Reliable Partner in Our Global Supply Chain • The Provider Helps Us Save Money Across the Globe • Global Customer Service The unique value of this research is that it aligns the primary concerns of global shippers with their evaluation of how their providers deliver on those concerns. The scores of all the named carriers were tabulated. Mean satisfaction scores for each of the categories was compared amongst carriers and—based on aggregate ratings across the range of top characteristics—our winners were selected. In addition to ‘The Best of the Best Top 5 Attribute’ winners, we’ve also posted the ocean carriers who ranked above the mean in each of the ﬁve categories. These are companies, which in the opinion of their customers, outperform the sector mean.

Table of Contents Feed for the Digital Edition of World Trade - December 2008

World Trade - December 2008 Contents The Promise of Peril The Current Reality with IP in China Supply Chain Watch Tradewinds Performance Partners: Awards of Excellence Managing With Mobility What 2009 Bodes for the Supply Chain Small Business Takes to Export Green is Here for Good Fast Fashion

World Trade - December 2008

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