World Trade - December 2008 - (Page 22)

COVER STORY SUPERIOR SERVICE Roster of Winners OutRanking the Sector Mean PORT-TO-PORT ON TIME PERFORMANCE MEAN Nippon Express USA Crowley OOCL Hyundai Merchant Marine Atlantic Container Line NYK Line Yang Ming CMA/CGM ZIM Container Line Sea Star Hapag-Lloyd APL Hanjin Shipping Evergreen AVERAGE MEAN SCORE 8.64 8.25 8.23 8.19 8.11 8.10 8.06 7.89 7.86 7.82 7.77 7.76 7.76 7.75 7.74 GLOBAL CUSTOMER SERVICE MEAN Nippon Express USA Atlantic Container Line Crowley OOCL NYK Line ZIM Container Line Hyundai Merchant Marine Sea Star APL Yang Ming CMA/CGM AVERAGE MEAN SCORE 8.27 8.21 8.13 7.92 7.87 7.79 7.74 7.64 7.62 7.58 7.57 7.50 WORLDWIDE PRICE OF SERVICES MEAN Yang Ming Nippon Express USA OOCL NYK Line Atlantic Container Line ZIM Container Line CMA/CGM Hanjin Shipping Sea Star Hyundai Merchant Marine MSC AVERAGE MEAN SCORE 8.03 7.64 7.62 7.61 7.61 7.57 7.56 7.56 7.55 7.52 7.42 7.26 THE PROVIDER HELPS US SAVE MONEY ACROSS THE GLOBE MEAN Yang Ming Nippon Express USA OOCL NYK Line Hanjin Shipping Hyundai Merchant Marine ZIM Container Line Crowley Sea Star AVERAGE MEAN SCORE 7.61 7.55 7.50 7.45 7.33 7.33 7.21 7.13 7.09 6.98 A RELIABLE PARTNER IN OUR GLOBAL SUPPLY CHAIN MEAN Nippon Express USA OOCL Atlantic Container Line NYK Line Crowley Yang Ming ZIM Container Line Seabord Marine AVERAGE MEAN SCORE 8.27 8.23 8.11 7.94 7.94 7.87 7.86 7.55 7.49 reputation as a China specialist and has translated into being able to provide customer solutions when no one else could. We are an industry leader in the use of IT and continually invest in new equipment.” All of this combines to form powerful partnerships that make OOCL one of World Trade’s top performers. Yang Ming Marine Transport Corp. Established in 1972, Yang Ming Marine Transport Corporation is dedicated to providing world-class, global marine transportation services. The ocean carrier operates a ﬂeet of 94 vessels and transports more than 2.4 million TEUs (Twenty Foot Equivalent Units) a year, 22 WORLD TRADE DECEMBER 2008 serving more than 170 points in 73 countries. In addition, Yang Ming offers terminal, global logistics and inland trucking services. The company maintains strong performance benchmarks to measure the service and quality levels of both vessel schedules and terminal operations. For one such performance measure, Yang Ming established a VTS (Vessel Tracking System) to watch the position of all vessels; the captain in charge of the service does regular checks and will immediately report any discrepancies in the vessel’s schedule. “If a deﬁciency in our performance is found, we check and immediately review the reasons, and take the necessary actions to avoid it happening

Table of Contents Feed for the Digital Edition of World Trade - December 2008

World Trade - December 2008 Contents The Promise of Peril The Current Reality with IP in China Supply Chain Watch Tradewinds Performance Partners: Awards of Excellence Managing With Mobility What 2009 Bodes for the Supply Chain Small Business Takes to Export Green is Here for Good Fast Fashion

World Trade - December 2008

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