World Trade - December 2008 - (Page 23)

again,” explains James Yang, spokesperson, Yang Ming. Like most top service providers, Yang Ming has a strong customer focus in all their ofﬁces around the globe. The company works to develop long-term partnerships with customers through constant upgrades to their services. “We provide our customers with more than just a port-to-port transportation service; we can provide 7/24, one-stop-shop and integrated logistics solutions for those customers who require it,” says Yang. As well, Yang Ming has developed strong IT services to meet customer needs. A great deal of effort has gone into the development of an e-commerce capability in order to provide customers with the best information and communication tools available. Services available through Yang Ming’s IT platform include schedules, booking, shipping instructions, track & trace, notiﬁcations & reports anytime, anywhere. The systems also offer EDI connectivity with Yang Ming, streamlining processes for both the customer and their supply chain partners. Yang Ming’s focus on top-level customer service seems to be working. The company conducted a shipper satisfaction survey earlier this year, and the response was very positive says Yang. One customer responded with: “I cannot ﬁnd other shipping companies who can reply to booking requests in 3-5 minutes.” James Yang credits Yang Ming’s strong performance to long term vision and superior and consistent performance standards. “We are not the biggest carrier, but we endeavor to be a world-class, top quality global company. To secure this, we have solid corporate vision and core values to direct our business development; we consistently implement lasting improvements through performance monitoring systems and continued education and training programs. This assures our competitive edge,” says Yang. NYK Line NYK Line is one of the largest marine transportation providers in the world. The company boasts a ﬂeet of more than 775 vessels including bulk carriers, containerships, tankers, and a variety of specialized vessels. NYK also operates terminals around the world, and provides customers with logistics supply chain management and warehousing services. The company also operates a cruise line. There is a reason NYK Line has been identiﬁed as a top performer: the company plans for it, laying a blueprint for success and then sticking to it. Recently, NYK embarked on a very aggressive business plan called New Horizon 2010, which runs from April 2008 to March 2011, and builds on the company’s previous plan, New Horizon 2007. The new plan focuses on three key areas: growth, stability and environment. In the area of growth, NYK will push for genuine globalization, while a focus on stability (through long-term contracts) will allow the company to weather economic storms. A commitment to the environment will focus on safety and the development of new environmental tech- WWW.WORLDTRADEMAG.COM 23 http://www.dbschenker.com/yes

Table of Contents Feed for the Digital Edition of World Trade - December 2008

World Trade - December 2008 Contents The Promise of Peril The Current Reality with IP in China Supply Chain Watch Tradewinds Performance Partners: Awards of Excellence Managing With Mobility What 2009 Bodes for the Supply Chain Small Business Takes to Export Green is Here for Good Fast Fashion

World Trade - December 2008

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