World Trade - December 2008 - (Page 25)

transportation business where no single carrier dominates the market. “The proﬁt margins in this business are razor thin and in some years, non-existent. As a result, a carrier must constantly improve if they are to stay in business,” says Black. According to Black, continuous improvement starts with the customer. “Customers are not hesitant in sharing their views and opinions with us to improve our service.” The company is constantly investing to expand their ﬂeet, acquire container terminals in key global locations and inland logistics facilities, and expand their IT capabilities. While Hyundai is strong on many fronts, Black believes that keeping the focus on the customer is what gives Hyundai an edge over their competitors. “We implement and execute our focus on the customer. We provide the service we committed to the customer. We also meet the customer requirements year in and year out. Some companies can provide service once or twice or even for a year, however, we have committed to providing the services every year. The customers have recognized this commitment over time and have honored us with their support.” Hanjin Shipping Hanjin Shipping Co., Ltd., a member of Hanjin Group, is a global shipping company that is ranked among the world’s top ten. With a fleet of over 200 containerships, bulk and LNG carriers, a network of terminals and inland logistics hubs around the globe, and a soonto-be-completed ship repair yard in China, Hanjin is a strong player on the international ocean shipping scene. The company has a large global network, with over 300 locations worldwide, and several subsidiaries covering logistics, IT, terminal and ship management services. This past year, Hanjin Shipping launched its vision for the next ten years as part of the company’s 30th anniversary celebrations. Although the company already has a strong reputation for high quality customer service, chief among its goals was a renewed commitment to Hanjin’s customers through improved customer service and satisfaction. It’s this unwavering focus on the customer that makes Hanjin a top performer. As part of this customer focus, Hanjin recently implemented a new IT system that enabled them to integrate sales and service functions, and to conduct deeper customer analysis. This has allowed for better communication and understanding of client needs, while also allowing for more efﬁcient operations. Whatever they’re doing, it seems to be working. Hanjin has a reputation for satisfying the most demanding customers. Through its dedicated and knowledgeable staff, Hanjin has built solid, long-term relationships with partners around the globe. The company has won awards from its customers, including Owens Corning and Samsung Electronics, for its exceptional levels of service. Yes. Outsource services – reel in the beneﬁts. Thanks to our all-encompassing transport chains, customers can outsource logistics services to stay one step ahead of the global competition. Whatever the task – supplying, picking, packing, or assembly – DB Schenker has the ideal integrated logistics solution. We will also wrap your parcels at www.dbschenker.com/yes or call 800-225-5229.R L D T R A D E M A G . C O M WWW.WO 25 http://www.dbschenker.com/yes http://www.dbschenker.com/yes

Table of Contents Feed for the Digital Edition of World Trade - December 2008

World Trade - December 2008 Contents The Promise of Peril The Current Reality with IP in China Supply Chain Watch Tradewinds Performance Partners: Awards of Excellence Managing With Mobility What 2009 Bodes for the Supply Chain Small Business Takes to Export Green is Here for Good Fast Fashion

World Trade - December 2008

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