BPM Strategies - March 2008 - (Page 1) BPMStrategies Magazine BPA Worldwide Membership Applied For EDITORIAL STAFF Gregg V. Rock, Editor & Founder, BPMInstitute.org grock@bpminstitute.org Tom Dwyer, VP of Research, BrainStorm Group, Inc. and Editorial Director, BPMInstitute.org tdwyer@bpminstitute.org Elliot King, Ph.D., Editor-in-Chief eking@bpminstitute.org Joyce Wells, Senior Editor joyce@dbta.com Tina Lariviere, Art Director tina@dbta.com Cherie Reilly, Production & Ad Coordinator cherie@dbta.com Rob Van Slyke, Site Director, BPMInstitute.org rob@bpminstitute.org SALES Thomas J. Wilson twilson@bpminstitute.org Calvin Carr ccarr@bpminstitute.org PRODUCED BY UNISPHERE MEDIA LLC Thomas J. Wilson, President and CEO 973-665-1120; tom@dbta.com Calvin Carr Executive Vice President, Publishing 650-858-1540; calvin@dbta.com Elliot King Executive Vice President, Editorial 410-356-3943; elliot@dbta.com Stephen Faig Eastern Regional Sales Representative 973-507-9460; stephen@dbta.com CONTENTS Features 6 Using BPM, BDM and SOA To Create a More Agile Supply Chain By Tom Dwyer Every enterprise understands the importance of retaining its customers. With continually increasing options, customers are more demanding than ever. The supply chain - the means of providing customers what they want, when they want it - must become more agile, and able to respond to customer needs. A supply chain management technology investment should not replace an existing inflexible IT architecture with another one. Instead, any supply chain initiative must not only extend and leverage investments, but also provide flexibility for future projects and enable adoption of newer technologies such as VoIP and analytics. That is the promise of business process management, service-oriented architectures and business decision management. 19 Business Architecture Provides a Blueprint for Change and Innovation By Elliot King Business architecture is a disciplined approach to how companies create and maintain business information assets, states Julie Decker, director of business architecture, working in State Farm’s Business and Technology Integration office. She is responsible for driving the direction and putting into practice State Farm’s efforts in this area. Her goal - help align business architecture with other internal processes. The concept behind business architecture is straightforward. “You would never build a house without a blueprint, so why would you do that with your business behavior?” she asks. As business architecture becomes more ingrained in the culture of an enterprise, the impact can be significant. 16 BPM Industry Leader Q & A James Taylor, a recognized expert in business decision management, believes that decisions must be viewed as a corporate asset and managed accordingly. He talked with BPMInstitute.org about the benefits companies can reap by automating and improving operating decisions with today’s technology. Columns 3 Expanded Training & Educational Offerings for the BPM Community by Gregg V. Rock Quick Facts Business Architecture: A New Day Dawns on Business/IT Collaboration by William M. Ulrich Cutting Through the Noise – The State of the BPM Market by Carilu Dietrich BPM Can be a Life Saver in the Midst of Grey Wave by Jim Sinur SOA and Application Infrastructure by Mike Rosen EDITORIAL BOARD Gregg V. Rock, Editor & Founder, BPMInstitute.org Tom Dwyer, VP of Research, BrainStorm Group, Inc. and Editorial Director, BPMInstitute.org Brett Champlin, President, ABPMP.org Janelle B. Hill, Vice President, Gartner, Inc. Andrew Spanyi, Managing Director, Spanyi International Author, More for Less: The Power of Process Management Barbara von Halle, President, Knowledge Partners, Inc. William M. Ulrich, President, Tactical Strategy Group, Inc. Peter Fingar, Executive Partner, Greystone Group Co-Author, The Real-Time Enterprise: Competing on Time and Business Process Management: The Third Wave Bruce Silver, Principal, Bruce Silver Associates Tammy Adams, Managing Partner, Chaosity LLC Ken Vollmer, Principal Analyst, Forrester Research JP Morgenthal, Managing Partner, Avorcor, and Author, 4 10 11 22 24 BPMStrategies is published quarterly by the BrainStorm Group, Inc., 45 Lyman Street, Suite 24, Westboro, MA 01581 SUBSCRIPTION RATES AND INQUIRIES: BPMStrategies is a Members Only Magazine. Subscriptions are complimentary for members of the BPMInstitute at U.S. sites. Annual subscriptions in Canada and other countries are $80 annually. To subscribe to BPMStrategies, join BPMInstitute.org at www.BPMInstitute.org/join.html - Complimentary and Professional memberships are available. All address changes should be sent to BPMStrategies, PO Box 3541, Northbrook, IL, 60065-3541. Missed issues must be claimed in 45 days. List Rental and Advertising Information: For list rental and advertising information contact BPMStrategies at sponsor@bpminstitute.org. Reprints: Contact Unisphere Media at 973-665-1120 or info@dbta.com. BPMStrategies, BrainStorm Group, Inc. (trademark applied for 2005). All rights are reserved. Permission to reprint must be granted in writing from the publisher, or by the Unisphere Media, L.L.C. on behalf of the BrainStorm Group, Inc. The publication is mailed at standard postal rates at Chatham, NJ 07928 and additional mailing offices. POSTMASTER: Send address changes to BPMStrategies, PO Box 3541, Northbrook, IL 60065-3541. Enterprise Information Integration: A Pragmatic Approach http://BPMInstitute.org http://BPMInstitute.org http://BPMInstitute.org http://BPMInstitute.org http://BPMInstitute.org http://BPMInstitute.org http://ABPMP.org http://BPMInstitute.org http://www.BPMInstitute.org/join.html
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