BPM Institute.org - Certificate of Training Programs 2009 - (Page 11) Facilitation Skills for Process Improvement Projects ALUMNI FEEDBACK COURSE DESCRIPTION: Learn how to efficiently and effectively work with a team to scope the business processes, define process measures, elicit the knowledge about how the process works, and discover how those processes can be improved. You will walk way with great tips on how to help a team best utilize its own knowledge, wisdom, and experience to build better quality solutions. This is a full day of iterative learning and practicing proven skills that can be used immediately in your next process improvement effort. (Note: this course is designed for those who already have basic meeting management facilitation skills.) Drawing on over 20 years of experience, Tammy Adams & Michael Spivey will share their realworld knowledge and experience of facilitating process improvement work sessions. This is not just text-book knowledge or theory. As Certified Professional Facilitators they will share specific techniques and associated “Do’s and Don’ts” that you’ll be able to immediately apply to your projects. These techniques will accelerate the progress of your process improvement effort while building ownership of results. “Exercises allowed students to roleplay facilitation using new skills.” Click for additional information and to enroll AVAILABLE DELIVERY METHODS Instructors COURSE OBJECTIVES: Participants will learn and practice specific facilitation techniques for scoping, mapping and improving processes to their existing facilitator toolkit. FACE-TO-FACE COURSE OUTLINE: TAMMY ADAMS Managing Partner Chaosity LLC The following topics will be covered during the seminar: - The Concept of Collaborative Process Improvement - Facilitation Techniques to Better Understand Project/Process Scope - Eliciting Process Measures - Collaborative Process Mapping - Facilitating Improvement Identification & Analysis APRIL 7 JUNE 30 SEPT. 15 NOV. 3 www.BPMInstitute.org/training TARGET AUDIENCE/WHO SHOULD ATTEND: eLEARNING: LIVE ONLINE • MARCH 30-31 • JULY 6-7 • OCTOBER 12-13 MICHAEL S. SPIVEY Senior Consultant & Facilitator Resource Advantage Co-authors of: “The Project Meeting Facilitator” Those responsible for facilitating a team in redesigning or improving a process. This may include people in such roles as: - Business Managers or Project Sponsors - Project Managers - Business Analysts - Quality Professionals (Green Belts, Black Belts, Quality Managers) - Team Leads - Process Engineers - Facilitators - Those charged with improving processes may understand the business, but may lack the skills needed to collaboratively investigate process performance and recommend improvements. This course will provide the first building block on the path to better collaboration through skilled facilitation. - Process improvement requires skills to lead others in collaboratively building models. Many people may be able to create business process models individually, but facilitating their development with a team is an entirely different thing. This course will give you a new perspective on techniques you may already know. - The instructors come with real-world knowledge and experience stemming from over 20 years facilitating teams throughout the world and across various industries. So what you’ll be learning is not merely theory, but lessons grounded in years of field practice. - You’ll walk out of this course with techniques that you can immediately apply to improve to your BPM effort. www.BPMInstitute.org/elearning UNIQUE VALUE OF COURSE: IN-HOUSE Request a complimentary consultation: www.BPMInstitute.org/custom-training Produced in Cooperation with: 11 ENROLL TODAY • www.BPMInstitute.org/training • www.SOAInstitute.org/training • www.BusinessArchitectureInstitute.org • 508-475-0475 x15 http://www.BusinessArchitectureInstitute.org http://www.BPMInstitute.org/training http://www.SOAInstitute.org/training http://www.bpminstitute.org/index.php?id=117?tac=365 http://www.bpminstitute.org/index.php?id=117?tac=365 http://www.BPMInstitute.org/training http://www.bpminstitute.org/index.php?id=117?tac=365 http://www.BPMInstitute.org/elearning http://www.bpminstitute.org/index.php?id=117?tac=365 http://www.BPMInstitute.org/custom-training http://www.BPMInstitute.org/training http://www.SOAInstitute.org/training http://www.BusinessArchitectureInstitute.org
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