BPM Institute.org - Certificate of Training Programs 2009 - (Page 12) Analyzing the “As Is” and Creating the “To Be” Process COURSE DESCRIPTION: Process mapping and analysis can be an extremely powerful diagnostic tool for your organization. By analyzing the flow of work and information you will not only find process issues, but also uncover structural problems, poor controls, and people issues. You will learn to tap into employee frustration to fix processes and get to the root cause of quality and timeliness issues. In analyzing the “as is” process, five lenses of analysis are used. The five lenses of analysis are customer satisfaction, worker frustration, time, cost, and quality. Each lens reveals aspects of the process that are either working or not. Each lens is linked to a specific improvement methodology such as lean, six sigma, activity based costing, and reengineering. You will learn to use the appropriate tool based on the goal of your effort. Often people are unaware that process design principles exist. Design principles are distilled best practices from world-class organizations. The author has identified 38 design principles from the past 15 years of research. These design principles apply to work flow, information flow, and job design. By using these powerful design principles, you will be able to create processes that are exceptionally fast, dramatically cheaper, and that produce very high quality products or services. Instead of automating a bad process, use the tools and techniques to dramatically improve a process. Learn to optimally combine process design principles and information technology. ALUMNI FEEDBACK “Wonderful! Techniques I can apply immediately. Dan is an excellent instructor!” “Good, solid principles for process improvement.” “Class was very well taught allowed us to gain skills quickly which we could use right away.” Click for additional information and to enroll Instructors COURSE OBJECTIVES: AVAILABLE DELIVERY METHODS - Analyze processes through five lenses of analysis - Turn staff frustration into ideas to improve processes, people, and systems - Gather metrics on cost, quality, and time - Familiarize attendees with design principles - Be able to create a dramatically improved process COURSE OUTLINE: - What are organizations? - Where do most organizational problems originate? - Customer Lens: Creating the Customer Report Card - Flow charting symbols and how to use them - Process maps and the level of detail - Procedure for making a functional-activity flow chart - Using the Frustration Lens - Using the Time Lens - Using the Cost Lens: Costing out a process using Activity Based Costing - Using the Quality Lens - Case studies of the use of process design principles – Grading Permit - Explanation of the 38 design principles - Creating a “clean sheet” redesign - Linking automation and information technology to your process improvement effort TARGET AUDIENCE/WHO SHOULD ATTEND: - IT professionals - Process improvement teams or task forces - Department heads - Quality professionals - Operations professionals - Managers and supervisors FACE-TO-FACE DANIEL J. MADISON Owner Value Creation Partners Author of: “Process Mapping, Process Improvement, and Process Management” APRIL 7 JUNE 30 SEPT. 15 NOV. 3 www.BPMInstitute.org/training IN-HOUSE Request a complimentary consultation: www.BPMInstitute.org/custom-training Produced in Cooperation with: 12 ENROLL TODAY • www.BPMInstitute.org/training • www.SOAInstitute.org/training • www.BusinessArchitectureInstitute.org • 508-475-0475 x15 http://www.BusinessArchitectureInstitute.org http://www.BPMInstitute.org/training http://www.SOAInstitute.org/training http://www.bpminstitute.org/index.php?id=521?tac=375 http://www.bpminstitute.org/index.php?id=521?tac=375 http://www.BPMInstitute.org/training http://www.bpminstitute.org/index.php?id=521?tac=375 http://www.BPMInstitute.org/custom-training http://www.BPMInstitute.org/training http://www.SOAInstitute.org/training http://www.BusinessArchitectureInstitute.org
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