BPM Institute.org - Certificate of Training Programs 2009 - (Page 16) Process Measurement and Metrics COURSE DESCRIPTION: Process measurement skills are essential to BPM success. In this course you will acquire a solid understanding of practical measurement techniques as applied to the analysis and design of business processes. Determining what to measure and defining clear measurement criteria are at the basis of success in process measurement. This session presents key concepts and tools on the basic principles of process measurement, and how to apply these principles at both the organizational level and the business process level. You will learn how to apply process measurement to both the analysis and design of business processes, and what are the critical success factors and the pitfalls to avoid. Participants will practice key process measurement skills on case studies and apply these to their own organization through connections exercises. ALUMNI FEEDBACK “Good basic review & update on new tools/approaches - good student dialogue & experience sharing.” Click for additional information and to enroll AVAILABLE DELIVERY METHODS Instructors COURSE OBJECTIVES: - ANDREW SPANYI Managing Director Spanyi International - Understand how to measure business processes at various levels of detail Be able to rapidly and effectively build a measures framework for monitoring, control, and/or improvement Understand how to present the results of process measurement in a compelling way Using process metrics to develop effective process designs Understand the pitfalls to avoid in process measurement FACE-TO-FACE APRIL 8 JULY 1 SEPT. 16 NOV. 4 COURSE OUTLINE: www.BPMInstitute.org/training Vice President, Research BrainStorm Group & Editorial Director BPMInstitute.org TOM DWYER - Process Measurement Overview – What is process measurement? – Why measure business processes? – Various approaches to measurement - Basic Principles – PDCA Foundation – Decomposing business processes – Key indicators: Time, Quality, Cost, Productivity – SMART goals – Data gathering methods – Pitfalls and how to avoid them - Process measurement at the organization level – When you have a scorecard – When you do not have a scorecard - Process measurement at the process level – Decomposing business processes – The key questions: Why, What, Where, When and Who - Summary eLEARNING: LIVE ONLINE • FEBRUARY 9-10 • MAY 4-5 • JULY 13-14 • SEPTEMBER 14-15 • NOVEMBER 30-DECEMBER 1 www.BPMInstitute.org/elearning TARGET AUDIENCE/WHO SHOULD ATTEND: - BPM practitioners - Business Analysts - IT Managers - Business Managers IN-HOUSE Request a complimentary consultation: www.BPMInstitute.org/custom-training UNIQUE VALUE OF COURSE: The student will apply the concepts learned through a series of case study exercises that provide awareness of the common problems encountered when developing meaningful, customer-focused metrics. Produced in Cooperation with: 16 ENROLL TODAY • www.BPMInstitute.org/training • www.SOAInstitute.org/training • www.BusinessArchitectureInstitute.org • 508-475-0475 x15 http://www.BusinessArchitectureInstitute.org http://www.BPMInstitute.org/training http://www.SOAInstitute.org/training http://www.bpminstitute.org/index.php?id=623?tac=475 http://www.bpminstitute.org/index.php?id=623?tac=475 http://www.BPMInstitute.org/training http://www.bpminstitute.org/index.php?id=623?tac=475 http://www.BPMInstitute.org http://www.BPMInstitute.org/elearning http://www.bpminstitute.org/index.php?id=623?tac=475 http://www.BPMInstitute.org/custom-training http://www.BPMInstitute.org http://www.BPMInstitute.org/training http://www.SOAInstitute.org/training http://www.BusinessArchitectureInstitute.org
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