2017 Training Catalog - 24

Advanced Facilitation Skills
Face-to-face and virtual
facilitation skills are needed
for developing a business
architecture, creating a
process model, leading an
improvement team, or running
a meeting. Learn models and
practice in all these areas.
Learn best practices in customer
experience modeling and design.
Gain a thorough understanding of
customer experience management.
Understand how to lead customer
experience modeling and design at
your organization. Learn a
structured approach to
understanding, analyzing and
designing processes to focus on
customer experience.

Whether you are developing a business
architecture, creating a process model, leading
an improvement team, or running a meeting,
great facilitation skills are crucial. You need to
be able to keep people engaged, elicit the
necessary information, create shared
understanding and build consensus all while
keeping them focused on the intended
goal. Not an easy task.

WHO SHOULD ATTEND:

This 1-day interactive workshop focuses on
you - the facilitator. We'll play with models
and techniques that will help you better handle
tough issues like managing conflict that arises
during meetings, building workshop and
meeting agendas, getting folks to make and
own decisions, staying on topic, engaging
meeting participants, and more. This is how to
be a facilitator in a business process
improvement context, either with a team or
with executives, face-to-face or in the virtual
environment. So if you're a project manager,
business analyst, architect or leader with a
desire to be more collaborative, this workshop
is your first step on the road to your own
process improvement.

COURSE OUTLINE:

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"The instructor had great methods to share and putting them to
practice in group excercises helped to enhance my understanding.
Very valuable information."

Senior Managers in Operations and IT
Business Process Managers
Business Process Analysts
Business Modelers
Business Analysts
Business Architects
Line of business managers

Understanding Facilitation
Understanding Team Development
Meeting Facilitation: Preparation &
Planning
Facilitation: Running the Meeting
o Creating a team environment
o Focusing the participants
o Establishing a process for
building consensus and making
decisions
o Using Intervention Techniques
to keep the meeting on track
o Managing the data and
information produced
Meeting Facilitation: Closing and
Follow Up
Summary

RECOMMENDED PREREQUISITES:
 BPM 101

CUSTOMIZED GROUP TRAINING - FREE CONSULTATION
Training in-house, online, face-to-face or a combination of all three. For details on our customized solutions visit www.BPMInstitute.org/group-training

1-DAY FACE-TO-FACE -
1 EIGHT HOUR SESSION
----------------------
Instructor-led virtual classroom
Credits: 6.5 CDU/CEU/PDU credits
Cost: Starting at $895 - login for rates

LIVE ONLINE -
2 FOUR HOUR SESSIONS
----------------------
Live Instructor-led virtual classroom
Credits: 6.5 CDU/CEU/PDU credits
Cost: Starting at $795 - login for rates

ON DEMAND -
6 ONE HOUR MODULES
----------------------
Self-paced, on demand, available 24/7/365
Credits: 6.5 CDU/CEU/PDU credits
Cost: Starting at $595 - login for rates

VIEW THIS COURSE AND SCHEDULE AT www.BPMInstitute.org/Training
1
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Table of Contents for the Digital Edition of 2017 Training Catalog

2017 Training Catalog
Brainstorm Events
Member Benefits
Membership
Membership Comparison
Corporate List
Group Training
Live and Online Training
Live Online
On-Demand
Face-to-Face
Ways to Save
Courses and Certificates
Bpm Certificates
Bpm Courses
Business Architecture Certificate
Business Architecture Courses
Soa Certificate
Soa Courses
2017 Training Catalog - 2017 Training Catalog
2017 Training Catalog - 2
2017 Training Catalog - 3
2017 Training Catalog - 4
2017 Training Catalog - 5
2017 Training Catalog - Brainstorm Events
2017 Training Catalog - Membership
2017 Training Catalog - Membership Comparison
2017 Training Catalog - Corporate List
2017 Training Catalog - 10
2017 Training Catalog - Group Training
2017 Training Catalog - Live Online
2017 Training Catalog - Face-to-Face
2017 Training Catalog - 14
2017 Training Catalog - Ways to Save
2017 Training Catalog - Courses and Certificates
2017 Training Catalog - Bpm Certificates
2017 Training Catalog - 18
2017 Training Catalog - Bpm Courses
2017 Training Catalog - 20
2017 Training Catalog - 21
2017 Training Catalog - 22
2017 Training Catalog - 23
2017 Training Catalog - 24
2017 Training Catalog - 25
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2017 Training Catalog - 32
2017 Training Catalog - 33
2017 Training Catalog - 34
2017 Training Catalog - 35
2017 Training Catalog - 36
2017 Training Catalog - 37
2017 Training Catalog - Business Architecture Certificate
2017 Training Catalog - Business Architecture Courses
2017 Training Catalog - 40
2017 Training Catalog - 41
2017 Training Catalog - 42
2017 Training Catalog - 43
2017 Training Catalog - 44
2017 Training Catalog - Soa Courses
2017 Training Catalog - 46
2017 Training Catalog - 47
2017 Training Catalog - 48
2017 Training Catalog - 49
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