2017 Training Catalog - 37

OpEx Tools of the Trade

This two day course offers
participants the opportunity to
practice the basic set of
process improvement tools
using hands-on exercises and
gain the real-world experience
needed to achieve
improvement goals.
Participants will acquire skill in the
proper use of tools and methods as
this plays an important role in the
success of process improvement
projects. Provide participants with
the experience and the confidence
in deploying OP Ex key tools for
project success.
WHO SHOULD ATTEND:
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Operational Excellence Professionals
Business Analysts
Business Process Analysts
Business Process Managers
Project Managers
Business Architects
Process improvement team leaders
Line of business managers and
supervisors

This 2 day course builds upon earlier courses
in the Operational Excellence (Op Ex) track
and provides practical experience on the basic
methods used by experienced practitioners to
create lasting process improvements. The
emphasis is not on theory - instead the focus
is to provide participants with hands on
exercises and the real-world experience
needed to achieve improvement goals.
Strong emphasis is placed on developing
process maps in swim lane format and the
development and appropriate use of value
stream maps. The proper use of SIPOC
diagrams is discussed. A cross section of the
common tools such as the Voice of the
Customer (VOC), Pareto chart, Cause and
effect diagram, Scatter plot, Tools for statistical
analysis will also be reviewed and participants
will have the opportunity to demonstrate their
grasp of these methods through exercises and
group discussion.
The proper use of tools and methods plays an
important role in the success of process
improvement projects. This course will provide
participants with the hands on practice and
experience as well as the confidence in
deploying Op Ex key tools for project success.

RECOMMENDED PREREQUISITES:
 OPEX 101
 LEAN SIX SIGMA AND BPM

COURSE OUTLINE:
 Introduction
 Working with Ideas
o Brainstorming
o Affinity diagram
o Multi-voting
 Process Flow Tools
o SIPOC diagram
o Process map
o Process flow analysis
o Value added analysis
 Voice of the Customer (VOC)
 Data Collection
o Operational definitions
o Check sheets
o Sampling
o Measurement systems analysis
 Descriptive Statistics and Data Displays
o Histogram
 Variation Analysis
o Run chart
 Identifying and Verifying Causes
o Pareto chart
o Cause and effect diagram
o Scatter plot
o Tools for statistical analysis
 Selecting and Testing Solutions
o Failure Modes and Effects Analysis
(FMEA)
 Other Tools
o Tree diagram
o Project management methods
o Stakeholder analysis
o Force field analysis
o Process documentation
o Balanced scorecards
 Summary

CUSTOMIZED GROUP TRAINING - FREE CONSULTATION
Training in-house, online, face-to-face or a combination of all three. For details on our customized solutions visit www.BPMInstitute.org/group-training

2-DAY FACE-TO-FACE -
2 EIGHT HOUR SESSIONS
----------------------
Instructor-led training
Credits: 6.5 CDU/CEU/PDU credits
Cost: Starting at $1790 - login for rates

LIVE ONLINE -
2 EIGHT HOUR SESSIONS
----------------------
Live Instructor-led virtual classroom
Credits: 6.5 CDU/CEU/PDU credits
Cost: Starting at $1590 - login for rates

ON DEMAND -
6 ONE HOUR MODULES
----------------------
Self-paced, on demand, available 24/7/365
Credits: 6.5 CDU/CEU/PDU credits
Cost: Starting at $1190 - login for rates

VIEW THIS COURSE AND SCHEDULE AT www.BPMInstitute.org/Training
1
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Table of Contents for the Digital Edition of 2017 Training Catalog

2017 Training Catalog
Brainstorm Events
Member Benefits
Membership
Membership Comparison
Corporate List
Group Training
Live and Online Training
Live Online
On-Demand
Face-to-Face
Ways to Save
Courses and Certificates
Bpm Certificates
Bpm Courses
Business Architecture Certificate
Business Architecture Courses
Soa Certificate
Soa Courses
2017 Training Catalog - 2017 Training Catalog
2017 Training Catalog - 2
2017 Training Catalog - 3
2017 Training Catalog - 4
2017 Training Catalog - 5
2017 Training Catalog - Brainstorm Events
2017 Training Catalog - Membership
2017 Training Catalog - Membership Comparison
2017 Training Catalog - Corporate List
2017 Training Catalog - 10
2017 Training Catalog - Group Training
2017 Training Catalog - Live Online
2017 Training Catalog - Face-to-Face
2017 Training Catalog - 14
2017 Training Catalog - Ways to Save
2017 Training Catalog - Courses and Certificates
2017 Training Catalog - Bpm Certificates
2017 Training Catalog - 18
2017 Training Catalog - Bpm Courses
2017 Training Catalog - 20
2017 Training Catalog - 21
2017 Training Catalog - 22
2017 Training Catalog - 23
2017 Training Catalog - 24
2017 Training Catalog - 25
2017 Training Catalog - 26
2017 Training Catalog - 27
2017 Training Catalog - 28
2017 Training Catalog - 29
2017 Training Catalog - 30
2017 Training Catalog - 31
2017 Training Catalog - 32
2017 Training Catalog - 33
2017 Training Catalog - 34
2017 Training Catalog - 35
2017 Training Catalog - 36
2017 Training Catalog - 37
2017 Training Catalog - Business Architecture Certificate
2017 Training Catalog - Business Architecture Courses
2017 Training Catalog - 40
2017 Training Catalog - 41
2017 Training Catalog - 42
2017 Training Catalog - 43
2017 Training Catalog - 44
2017 Training Catalog - Soa Courses
2017 Training Catalog - 46
2017 Training Catalog - 47
2017 Training Catalog - 48
2017 Training Catalog - 49
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