Management Today - Winter 2011 - (Page 142)

cS C A N A D I A N S P OT L I G H T A Healthy Heart > A I R L I N E H OT E L S & R E S O RT S LT D . WITH COMPASSION FOR ITS ASSOCIATES, AIRLINE HOTELS & RESORTS LTD. ENSURES CUSTOMER SATISFACTION AND A PROFITABLE OPERATION. // Believing its associates are “the heart” of its operation, Airline Hotels & Resorts provides employees with a number of perks, such as envelopes of cash at Christmas and meal discounts. BY S TAC I DAV I D S O N Lana Doke had been a consultant to Airline Hotels & Resorts Ltd. for a number of years when the company needed a new COO and asked her to consider the position. Before becoming a consultant, Doke had spent many years working at large corporations, and although she had been successful in those positions, an impersonal corporate culture was no longer attractive to her or her family. Lucky for her, she explains, that type of atmosphere was not what Airline was offering. “The management team at Airline Hotels works very hard and is professional, and has great compassion for the company’s associates,” she says. “They have a big respect for work/life balance, and family is very important. That was attractive to me and my family, and this culture is a big factor in the company’s success.” The importance of family at Airline Hotels has been in place from the start. Founded in 1972 by Harold Latrace when -----------------------------------------------[ P R O F I L E ] Airline Hotels & Resorts Ltd. Annual revenues: $45.5 million Headquarters: Saskatoon, Saskatchewan Specialty: Hotel management Employees: Approx. 700 -------------------------------------------------------------- 142 MANAGEMENTTODAY-MAGAZINE.COM WINTER 2011 http://www.MANAGEMENTTODAY-MAGAZINE.COM

Table of Contents for the Digital Edition of Management Today - Winter 2011

Management Today - Winter 2011
Millionaire Mega Toys
Management Playbook
Taking Action
Branding Concerns
La Curacao
Prosper Inc.
Meridian Credit Union
Ozarks Federal Savings and Loan
Mona Pearl
MaMa Rosa’s Pizza
L’Oreal USA Consumers Products Division
ABI Ltd.
CHIRON America
Lucerne Foods
Bud’s Best Cookies
Crest Foam Industries
Hozishaki America
The Knapheide Manufacturing Co.
Lavi Industries
S. Freedman & Sons Inc.
Val-Fab Inc.
History vs. Reality
Grupo Roble
Sabal Homes
Grupo Marhnos
Novak Construction
McAlpine Ltd. – Cayman Islands Government Administration Building
Ram Power Corp.
CMH Architects
Golden State Framers
Russell Redi-Mix Concrete
Roger Electric
Supply Chain
Triad Systems
Schildwachter Oil
Star Transport
Canadian Focus
Airline Hotels & Resorts Inc.
Northgate Industries
Winnipeg Airports Authority
PKS Equipment & Engineering Inc.
The Hazelton Hotel
Leeds Transit
PCL Constructors – Durham Consolidated Courthouse
Build Toronto
Handling Specialty
Parker Hannifin Canada
Stevens Resource Group Inc.

Management Today - Winter 2011