Management Today - Winter 2011 - (Page 172)

cS // Parker Hannifin’s products support a range of customers in the commercial, mobile, industrial and aerospace markets. C A N A D I A N S P OT L I G H T Oneto-One Service > PA R K E R H A N N I F I N CO R P. PARKER HANNIFIN CANADA CONSOLIDATED TWO DIVISIONS TO OFFER MORE TO ITS CUSTOMERS. BY RUSS GAGER For Tony Wyszkowski, general manager at Parker Canada division, consolidating two divisions – Fluid Connectors Canada and Motion and Control Canada – was all about the customer. “It all comes down to whether you’re better able to satisfy the customer requirements,” he declares. “What does the customer need, and what do you need to do within your organization to eliminate the roadblocks that are stopping you from effectively servicing the customer?” Wyszkowski manages Parker Canada, a division of Parker Hannifin Corp. That division is celebrating 51 years in Canada. With annual revenues of $10 billion in fiscal year 2010, parent company Parker Hannifin Corp. is a diversified manufacturer of motion and control technologies and systems. The company says its products are used in practically everything that moves or requires control. It provides precision-engineered solutions for a wide variety of commercial, mobile, industrial and aerospace markets. Parker Hannifin operates in eight groups and has more than a half-million customers worldwide. Within the groups, more than 130 divisions and hundreds of locations are in every major region of the world. “The Parker Canada division represents all Parker products from five of the operating groups, but principally we sell and support products from the Hydraulics, Automation and Fluid Connectors Groups,” Wyszkowski explains. -----------------------------------------------[ P R O F I L E ] Parker Hannifin Corp. (NYSE – PH) Canadian headquarters: Milton, Ontario Specialty: Manufacturer of motion and control technologies and systems Employees: 300+ (in Canada) -------------------------------------------------------------- Consolidating the Fluid Connectors Canada and the Motion and Control Canada divisions means customers only have to deal with one sales representative and have one order entry point. “We’ve streamlined our sales force as well, so customers now have one Parker representative calling on them and offering the full spectrum of Parker products,” Wyszkowski says. “If necessary, the rep can call on experts in specific areas if a customer requires a more in-depth consultation to address their needs. “This change put us in a better position to service the marketplace by presenting a broad product offering to the customer and offering value-added services and system solutions,” he explains. “My role is to ensure that these two former teams operate as one and work together to achieve common objectives.” 172 MANAGEMENTTODAY-MAGAZINE.COM WINTER 2011 http://www.MANAGEMENTTODAY-MAGAZINE.COM

Table of Contents for the Digital Edition of Management Today - Winter 2011

Management Today - Winter 2011
Millionaire Mega Toys
Management Playbook
Taking Action
Branding Concerns
La Curacao
Prosper Inc.
Meridian Credit Union
Ozarks Federal Savings and Loan
Mona Pearl
MaMa Rosa’s Pizza
L’Oreal USA Consumers Products Division
ABI Ltd.
CHIRON America
Lucerne Foods
Bud’s Best Cookies
Crest Foam Industries
Hozishaki America
The Knapheide Manufacturing Co.
Lavi Industries
S. Freedman & Sons Inc.
Val-Fab Inc.
History vs. Reality
Grupo Roble
Sabal Homes
Grupo Marhnos
Novak Construction
McAlpine Ltd. – Cayman Islands Government Administration Building
Ram Power Corp.
CMH Architects
Golden State Framers
Russell Redi-Mix Concrete
Roger Electric
Supply Chain
Triad Systems
Schildwachter Oil
Star Transport
Canadian Focus
Airline Hotels & Resorts Inc.
Northgate Industries
Winnipeg Airports Authority
PKS Equipment & Engineering Inc.
The Hazelton Hotel
Leeds Transit
PCL Constructors – Durham Consolidated Courthouse
Build Toronto
Handling Specialty
Parker Hannifin Canada
Stevens Resource Group Inc.

Management Today - Winter 2011