Management Today - Winter 2011 - (Page 172)
// Parker Hannifin’s products support a range of customers in the commercial, mobile, industrial and aerospace markets.
C A N A D I A N S P OT L I G H T
> PA R K E R H A N N I F I N CO R P.
PARKER HANNIFIN CANADA CONSOLIDATED TWO DIVISIONS TO OFFER MORE TO ITS CUSTOMERS.
BY RUSS GAGER
For Tony Wyszkowski, general manager at Parker Canada division, consolidating two divisions – Fluid Connectors Canada and Motion and Control Canada – was all about the customer. “It all comes down to whether you’re better able to satisfy the customer requirements,” he declares. “What does the customer need, and what do you need to do within your organization to eliminate the roadblocks that are stopping you from effectively servicing the customer?” Wyszkowski manages Parker Canada, a division of Parker Hanniﬁn Corp. That division is celebrating 51 years in Canada. With annual revenues of $10 billion in ﬁscal year 2010, parent company Parker Hanniﬁn Corp. is a diversiﬁed manufacturer of motion and control technologies and systems. The company says its products are used in practically everything that moves or requires control. It provides precision-engineered solutions for a wide variety of commercial, mobile, industrial and aerospace markets. Parker Hanniﬁn operates in eight groups and has more than a half-million customers worldwide. Within the groups, more than 130 divisions and hundreds of locations are in every major region of the world. “The Parker Canada division represents all Parker products from ﬁve of the operating groups, but principally we sell and support products from the Hydraulics, Automation and Fluid Connectors Groups,” Wyszkowski explains.
-----------------------------------------------[ P R O F I L E ] Parker Hannifin Corp. (NYSE – PH) www.parker.com Canadian headquarters: Milton, Ontario Specialty: Manufacturer of motion and control technologies and systems Employees: 300+ (in Canada) --------------------------------------------------------------
Consolidating the Fluid Connectors Canada and the Motion and Control Canada divisions means customers only have to deal with one sales representative and have one order entry point. “We’ve streamlined our sales force as well, so customers now have one Parker representative calling on them and offering the full spectrum of Parker products,” Wyszkowski says. “If necessary, the rep can call on experts in speciﬁc areas if a customer requires a more in-depth consultation to address their needs. “This change put us in a better position to service the marketplace by presenting a broad product offering to the customer and offering value-added services and system solutions,” he explains. “My role is to ensure that these two former teams operate as one and work together to achieve common objectives.”
MANAGEMENTTODAY-MAGAZINE.COM WINTER 2011
Table of Contents for the Digital Edition of Management Today - Winter 2011
Management Today - Winter 2011
Millionaire Mega Toys
Meridian Credit Union
Ozarks Federal Savings and Loan
MaMa Rosa’s Pizza
L’Oreal USA Consumers Products Division
Bud’s Best Cookies
Crest Foam Industries
The Knapheide Manufacturing Co.
S. Freedman & Sons Inc.
History vs. Reality
McAlpine Ltd. – Cayman Islands Government Administration Building
Ram Power Corp.
Golden State Framers
Russell Redi-Mix Concrete
Airline Hotels & Resorts Inc.
Winnipeg Airports Authority
PKS Equipment & Engineering Inc.
The Hazelton Hotel
PCL Constructors – Durham Consolidated Courthouse
Parker Hannifin Canada
Stevens Resource Group Inc.
Management Today - Winter 2011