Manufacturing Today - Spring 2010 - (Page 132)

Imagineering Finishing Technologies / HQ: South Bend, Ind. / 2009 sales: Approx. $12 million / Specialty: Metal finishing / Jim Hammer, president and CEO: “Our work force embraces the tenets for total quality management, which gives us a customer-centric work force.” 10 percentile of U.S. metal finishing job-shop companies. Its finishing products and services include electroless nickel, dry-film lubricants, phosphate coating, nondestructive testing, passivation and chromate conversion. The company innovated recently to implement chrome-free processes to treat aluminum components for the Department of Defense. The chrome-free process demonstrates IFT’s commitment to sustainable services. “Our company has embraced the concept of substituting environmentally green chemistry technologies in our process offerings when appropriate,” Hammer says. “This reinforces our corporate commitment to eliminate hazardous waste as a byproduct of our metal finishing processes.” In a recent interview with Manufacturing Today, Hammer discussed what sets his company apart from competitors and how IFT is responding to economic difficulties. Manufacturing Today: What distinguishes IFT from competitors? Jim Hammer: Our work force embraces the tenets of total quality management, which gives us a customercentric work force. Everyone understands that their primary role as an Imagineering employee is to deliver the best service possible to our customers, and they know that any effort less will jeopardize our future. Our standardized processes and quality procedures bring a reduction in variation and provide consistency due to the controls and verification. MT: How has IFT responded to the market slump? JH: It required us to formally amend our business model and mindset. We rebuilt to get informed quicker about inside operational performance and pay closer attention to the outside environment to detect the emerging forces of change. We reevaluated our with more than 100 employees, ift is in the top 10 percentile of u.s. metal finishing job-shop companies. Imagine That indiana-based ift certifies 100 percent of the more than 30,000 jobs it processes annually. by kelly mccabe Imagineering Finishing Technologies’ (IFT) complicated metal-finishing work – which utilizes more than 10,000 custom, detailed work instructions to finish more than 30,000 jobs each year – requires a highly skilled work force. The Indiana company utilizes knowledge-based training and back-office tools to satisfy its customers’ stringent requirements. In addition to maintaining a skilled 132 SPRING 2010 staff, IFT certifies 100 percent of its jobs for OEM clients. Client satisfaction often requires it to stay on its toes to anticipate changes. “We react to the forces of change without much notice amid instituting adjustments via proper consideration, planning and implementation,” President and CEO Jim Hammer says. With three locations and more than 100 employees, IFT is in the top

Table of Contents for the Digital Edition of Manufacturing Today - Spring 2010

Manufacturing Today - Spring 2010
Global Strategies
Cost Concerns
Growth Opportunities
Continuous Improvement
Business Value
Juanita’s Foods
Les Plats du Chef
Gardner Denver
Smeal Fire Apparatus Co.
Club Car Inc.
Parkson Corp.
MKS Instruments Inc.
Amity Technology
Co-Operative Industries
Corbi Plastics
Elyria/Hodge Foundries Co.
Inteplast Group Ltd.
Willbanks Metals
Zotos International Inc.
Akron Foundry Co.
Alo North America
Bosal International
First American Plastic Molding Enterprise
MAC Equipment
Mayville Engineering Co. Inc.
Kurtz Bros. Inc.
Aesco Electronics
Code 3 Inc.
Columbia Marking Tools
Euro-Rite Cabinets
Fampec Technology LLC
Faubion Associates Inc.
Ginsey Industries Inc.
Imagineering Finishing Technologies
Imperial Woodworks Inc.
Innovative Lighting
Liburdi Dimetrics
MTC Transformers
Plastiques GPR
S.A. Robotics
Sunrise Windows
Positran Manufacturing Inc.
Manufacturing Tomorrow

Manufacturing Today - Spring 2010