Manufacturing Today - Spring 2010 - (Page 22)

FEATURE BY DON TITTERINGTON Build Better Teams All Team Members Play Key Roles ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// M F G TOMORROW P ROFITIABILITY I MPROVEMENT While there’s no denying that proper machinery is critical for manufacturers to successfully complete a job, there’s another often overlooked area that is equally, and often more, significant – the people involved in developing the product. Xerox utilizes the Belbin® Team Role system within its team accelerator workshops to help its teams develop and leverage their strengths to create cutting-edge products quickly. C ONTENTS G ROWTH SPRING 2010 G LOBAL C OSTS O FFSHORE The Belbin Team Role system is incorporated into the Xerox Lean Six Sigma Black Belt curriculum and is designed to help product development teams identify members’ strengths, weakness, roles and skills. The system has been used by Xerox for nearly seven years on many teams, including the development of the Xerox ColorQube, which is the world’s first highspeed solid ink multifunction printer. The Belbin system was developed in a nine-year study beginning in the 1970s by Meredith Belbin, a researcher in the United Kingdom. He investigated what factors made teams efficient and inefficient, identified nine set behaviors (team roles) and concluded that a mix of the roles proved to be more effective than a group of likeminded members. Belbin found that most teams comprised of members who had similar roles were difficult to manage, prone to destructive and unresolved debates, and were more competitive than collaborative. These teams were also found to be prepared for some tasks, but unequipped for others. The Belbin Team Role process can be implemented in a variety of industries, both before a project begins or once obstacles start to occur; however, it is most effective when a team is put together with the nine essential roles in mind rather than looking for roles M I STA K E S M F G TOMORROW T RADE LAW G LOBAL D IALOGUE G ROWTH L EARNING S ELLING within an established team. Belbin established that an optimal mixture of the below roles fosters the best results. > Plants are highly creative individuals ‘planted’ into teams to improve creativity within the entire team. > Resource investigators collect new ideas and opportunities through interactions with others and bring them to the team to incorporate. > Coordinators are dominant and committed to goals and seen as trusting and accepting of others. > Monitor evaluators are seriousminded and immune to infectious enthusiasm. They prefer to think through issues completely before making a decision. > Implementers are practical and selfsacrificing individuals that ensure necessary tasks are performed. > Shapers are direct, argumentative and challenging. They cure a halfhearted team needing a stern voice. > Team workers maintain team morale and rapport and often make timely interventions to restore balance within it. > Completer finisher individuals are detail-oriented and excited to see projects through their end. > Specialists are critical to specific situations and obstacles. These members provide expert-level knowledge necessary to projects.

Table of Contents for the Digital Edition of Manufacturing Today - Spring 2010

Manufacturing Today - Spring 2010
Global Strategies
Cost Concerns
Growth Opportunities
Continuous Improvement
Business Value
Juanita’s Foods
Les Plats du Chef
Gardner Denver
Smeal Fire Apparatus Co.
Club Car Inc.
Parkson Corp.
MKS Instruments Inc.
Amity Technology
Co-Operative Industries
Corbi Plastics
Elyria/Hodge Foundries Co.
Inteplast Group Ltd.
Willbanks Metals
Zotos International Inc.
Akron Foundry Co.
Alo North America
Bosal International
First American Plastic Molding Enterprise
MAC Equipment
Mayville Engineering Co. Inc.
Kurtz Bros. Inc.
Aesco Electronics
Code 3 Inc.
Columbia Marking Tools
Euro-Rite Cabinets
Fampec Technology LLC
Faubion Associates Inc.
Ginsey Industries Inc.
Imagineering Finishing Technologies
Imperial Woodworks Inc.
Innovative Lighting
Liburdi Dimetrics
MTC Transformers
Plastiques GPR
S.A. Robotics
Sunrise Windows
Positran Manufacturing Inc.
Manufacturing Tomorrow

Manufacturing Today - Spring 2010