Capacity Group of Companies Corporate Brochure - (Page 13) OUR COMMITMENT TO OUR CUSTOMERS The Capacity Group believes we enhance our customers’ best interests by establishing a relationship of trust and full disclosure in helping our customers evaluate and obtain the insurance protection they need. We are guided first and foremost by our customers’ needs and our commitment to integrity in our business. We are guided by the following principles with respect to new and renewal business: Our recommendations and solutions to our customers will result from our customer's best interest. There will be no conflicts between the interests of our customers and the interests of any other person or entity. • We shall provide our customers with the proposals of the best available insurer which will be the most suitable insurer that is willing to provide the requested coverage for our customers taking into consideration the coverage to be provided service, financial security and price. • We shall always take reasonable measures to obtain a quote from an insurer that we deem to be a best available insurer for our clients. • We will monitor these commitments by a series of internal controls, including regular compliance reviews and audits. • We shall always advise our customers to select the best available insurer. • We will maintain a toll-free number to monitor any customer complaints relating to our failure to fulfill our commitments to you. • We shall not provide our customers with false insurance premium quotes. • We shall not solicit noncompetitive premium quotes from insurers. • If we suggest multiple insurers, we will provide a concise description of the pros and cons of each insurer’s quote based solely on our good faith evaluation of each of our customer's needs. • We shall always advise our customers to select the best available insurer from among multiple insurers if suggested to our customers. 13
Table of Contents Feed for the Digital Edition of Capacity Group of Companies Corporate Brochure Capacity Group of Companies Corporate Brochure Capacity Coverage Company of New Jersey, Inc. Atlantic Risk Specialists, Inc. Capacity Marine Corporation ProTrans, Inc. Atlantic Coast Surety, LLC Capacity Benefits and Financial Services Group, LLC NAESIP, LLC Capacity Benefits Group, Inc. ARM–Capacity of New York, LLC NorthWin Insurance Services Capacity Group of Companies Corporate Brochure Capacity Group of Companies Corporate Brochure - Capacity Group of Companies Corporate Brochure (Page Cover1) Capacity Group of Companies Corporate Brochure - Capacity Group of Companies Corporate Brochure (Page 1) Capacity Group of Companies Corporate Brochure - Capacity Group of Companies Corporate Brochure (Page 2) Capacity Group of Companies Corporate Brochure - Capacity Coverage Company of New Jersey, Inc. (Page 3) Capacity Group of Companies Corporate Brochure - Atlantic Risk Specialists, Inc. (Page 4) Capacity Group of Companies Corporate Brochure - Capacity Marine Corporation (Page 5) Capacity Group of Companies Corporate Brochure - ProTrans, Inc. (Page 6) Capacity Group of Companies Corporate Brochure - Atlantic Coast Surety, LLC (Page 7) Capacity Group of Companies Corporate Brochure - Capacity Benefits and Financial Services Group, LLC (Page 8) Capacity Group of Companies Corporate Brochure - NAESIP, LLC (Page 9) Capacity Group of Companies Corporate Brochure - Capacity Benefits Group, Inc. (Page 10) Capacity Group of Companies Corporate Brochure - ARM–Capacity of New York, LLC (Page 11) Capacity Group of Companies Corporate Brochure - NorthWin Insurance Services (Page 12) Capacity Group of Companies Corporate Brochure - NorthWin Insurance Services (Page 13) Capacity Group of Companies Corporate Brochure - NorthWin Insurance Services (Page 14) Capacity Group of Companies Corporate Brochure - NorthWin Insurance Services (Page 15)
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