IN THIS ISSUE CONTENTS 18 COVER STORY The future is here How to keep up with patients' and parents' expectations. FEATURES DEPARTMENTS WHAT'S TRENDING ON THE WEB Checking in 2 3 Editor's note CHA voices Rounds 14 Put the needle down A test utilization management program can reduce lab costs and unnecessary blood draws. 4 5 6 8 10 12 Lead the way Everyday hero Innovation Commentary Research and news From experience Vitals 28 30 32 24 Breathing easier Hospitals are reducing asthma visits by building community partnerships. Board member Q&A News and updates Thriving Tablets for everyone How one children's hospital is engaging patients and families childrenshospitals.org/tablets Autism training for first responders Hospital-led training helps build understanding of autism childrenshospitals.org/ autismtraining CHILDREN'S HOSPITAL S TODAY Fall 2017 1http://www.childrenshospitals.org/tablets http://www.childrenshospitals.org/autismtraining