Clavier Companion - July/August 2017 - 60
Making money, making space
Unfortunately, you'll need to add the $25
late fee to your payment this time. Please
send your payment of $xx [include the
late fee in this] to me as soon as possible.
You might also consider scheduled online
bill pay so you don't have to worry about
this in the future. This is the method
that most parents use, and it is super
convenient. As long as you schedule the
recurring monthly payment to occur by
the tenth of every month through May,
you won't have to worry about payments
or late fees for the rest of the year.
Thank you for your prompt attention in
Overdue payment more than thirty days late
The first and most important thing to do when a
payment is more than thirty days late is to call the
parent! You never know what is happening in a family,
and most parents will share a problem on the phone or
in person, but not by email. If you cannot connect even
after contacting the parent by phone (and leaving
messages) or in person several times, then this email
or text may be appropriate. However, care must be
taken that this is only used when you have repeatedly
attempted to make contact in person or by phone.
I hope everything is okay with you and your
family. Please let me know what's going on.
I'm so sorry to say that since your payment
is more than thirty days late, it is now
considered delinquent and lessons will have
to discontinue until this payment and the
next payment is made. Please let me know
what you are thinking about this, as I'd
hate to lose Suzie, but will have to accept
another student to take her place in the
schedule if payments is not made.
Finally, apps like PayPal Here or Square can provide
you with a credit card reader and the ability to
process credit cards on site, which will allow parents
to make delinquent payments at the lesson.
Though working with families with a delinquent
account is difficult, it is very important to stay on
top of this as resolving delinquent payments is even
more costly the longer parents are allowed to not
pay for lessons received.5 Proactively setting up an
efficient system of reminding parents payments are
due or allowing them to set it up one time and
forget about it is definitely worth the effort!
Do you have a question for Making Money,
Making Space? Send me an email at wendy@
Wendy Stevens, NCTM, is a
composer, presenter, teacher, and
owner of ComposeCreate.com. She
blogs regularly on business issues,
creativity, rhythm challenges, and
piano teaching in general. Wendy's
pedagogical compositions are
published with Hal Leonard, Willis Piano Music, and
See the March/April 2015 issue of Clavier
Remember the importance of a yearly
tuition that is divided into even monthly
for an example.