ICMI's Customer Management Insight - September 2007 - (Page 43) ICMI Consulting Services FEATURING: RESULTS ORIENTED PERFORMANCE COACHING If your call center is underperforming, our Results-Oriented Performance Coaching Program can diagnose the problem and prescribe a cure. ICMI consultants will provide personal, one-on-one counseling and training with your coaches. After just two half-day sessions, your organization will gain: • Enhanced knowledge of individual skills and abilities to aid decisionmakers • Improved agent performance resulting from more consistent and effective coaching • Greater understanding of how call center performance affects organizational objectives • Higher retention levels for employees who routinely exceed performance expectations Experience. Objectivity. Results. Trust. ICMI Consulting exists to provide resources and expertise that help individuals and organizations improve operational performance, attain superior business results, and increase the strategic value of their customer contact services. To learn more about ICMI Consulting Services’ Results Oriented Performance Coaching Program and our many other solutions please visit www.icmi.com/consulting or contact Max Steiger at maxs@icmi.com or 609-759-4708. http://www.icmi.com/consulting
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