ICMI Training Catalog - (Page 10) PEOPLE for managers, quality specialists, supervisors, and team leaders… Monitoring and Coaching for Improved Call Center Performance Coach your agents to peak performance. Your call center agents are the critical link between your customers and your products and services. Today, more than ever, the principles and tools presented in this seminar are absolutely essential to every call center manager and supervisor. Discover ICMI’s step-by-step approach to bringing out the best in every agent and delivering a “wow” experience to every customer, every time. Discover the secrets to: Structure practices to ensure consistent quality Fine-tune your monitoring and coaching skills Increase agent satisfaction and reduce turnover Meet evolving organizational and customer demands Align your people practices—hiring, training, monitoring and coaching Dates and Locations: August 19-20 . . . . . . . . . . . . . . . . Washington, D.C. (Seminar Symposium) September 23-24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dallas, TX November 11-12. . . . . . . . . . . . . . . Ponte Vedra, FL (Seminar Symposium) $1,395 ICMI member | $1,695 non-member* Register at www.icmi.com/monitoring or call 800.672.6177 “Easily the best course on this subject I’ve attended. Fantastic. Content [was] exactly what we needed.” — Debbie Dawson, Team Coach, Office of Employment Advocate ICMI Membership LEARN skills and techniques to advance yourself and your call center IMPROVE your operations and profitability BELONG to a global community of engaged call center professionals Join today at www.icmi.com/join RAINING 2008 10 *Non-member price includes a complimentary one-year membership to ICMI. Your membership begins when you attend the seminar. 2-DAY http://www.icmi.com/monitoring http://www.icmi.com/join
Table of Contents Feed for the Digital Edition of ICMI Training Catalog ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars ICMI Training Catalog ICMI Training Catalog - ICMI Training Catalog (Page 1) ICMI Training Catalog - ICMI Training Catalog (Page 2) ICMI Training Catalog - Schedule at a Glance (Page 3) ICMI Training Catalog - Essentials (Page 4) ICMI Training Catalog - Essentials (Page 5) ICMI Training Catalog - Operations (Page 6) ICMI Training Catalog - Operations (Page 7) ICMI Training Catalog - Operations (Page 8) ICMI Training Catalog - Strategy (Page 9) ICMI Training Catalog - People (Page 10) ICMI Training Catalog - People (Page 11) ICMI Training Catalog - People (Page 12) ICMI Training Catalog - Technology (Page 13) ICMI Training Catalog - On-Site Seminars (Page 14) ICMI Training Catalog - Web Seminars (Page 15) ICMI Training Catalog - Web Seminars (Page 16)
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.