ICMI Training Catalog - (Page 12) STRATEGY for vice presidents, directors, and managers with strategic responsibilities… Smart Strategy = Strong Leadership: An Executive Workshop on Call Center Strategic Planning Lead your center in the right direction. This high-level workshop will impart the information and direction necessary to manage the changes in customer relationships driven by today’s multi-channel environment. When all is said and done, you’ll be an even stronger leader with the capacity to unleash a new, up-to-date customer contact strategy that drives value and recognition. Disvover tangible benefits including how to: Boost customer loyalty Improve your organization’s strategic value Implement a solid strategic planning process Improve call center return on investment Enhance your leadership skills Apply the lessons of the world’s best customer contact centers Exchange ideas with a network of leaders Dates and Locations: August 19-20 . . . . . . . . . . . . . . . . Washington, D.C. (Seminar Symposium) October 14-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phoenix, AZ November 11-12. . . . . . . . . . . . . . . Ponte Vedra, FL (Seminar Symposium) $1,795 ICMI member | $2,095 non-member* Register at www.icmi.com/leadership or call 800.672.6177 “This was one of the most impactful, complete, and well-structured seminars I’ve attended! The materials represent a tremendous amount of resources, all in one single place.” — Dora Wood, VP, Tech Support, LPL Financial RAINING 2008 12 *Non-member price includes a complimentary one-year membership to ICMI. Your membership begins when you attend the seminar. 2-DAY http://www.icmi.com/leadership
Table of Contents Feed for the Digital Edition of ICMI Training Catalog ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars ICMI Training Catalog ICMI Training Catalog - ICMI Training Catalog (Page 1) ICMI Training Catalog - ICMI Training Catalog (Page 2) ICMI Training Catalog - Schedule at a Glance (Page 3) ICMI Training Catalog - Essentials (Page 4) ICMI Training Catalog - Essentials (Page 5) ICMI Training Catalog - Operations (Page 6) ICMI Training Catalog - Operations (Page 7) ICMI Training Catalog - Operations (Page 8) ICMI Training Catalog - Strategy (Page 9) ICMI Training Catalog - People (Page 10) ICMI Training Catalog - People (Page 11) ICMI Training Catalog - People (Page 12) ICMI Training Catalog - Technology (Page 13) ICMI Training Catalog - On-Site Seminars (Page 14) ICMI Training Catalog - Web Seminars (Page 15) ICMI Training Catalog - Web Seminars (Page 16)
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