ICMI Training Catalog - (Page 13) 13 TECHNOLOGY for directors, managers, analysts, and technology managers… Improving the Effectiveness of Speech and IVR Plan, design, and implement effective touchtone and speech recognition self-service systems. ICMI and Enterprise Integration Group (EIG) will provide you practical guidance on designing the best customer-focused interactive voice response (IVR) for your business. You’ll be immersed in touchtone and speech recognition IVR design principles with an emphasis on practical dialogue design. Evaluate your IVR’s quality Create scripts that communicate your brand and make sense to the customer Make the IVR business case Migrate to speech recognition Implement your design successfully with thorough planning and testing $1,395 ICMI member $1,695 non-member* Register at www.icmi.com/IVR or call 800.672.6177 Dates and Locations: August 19-20 . . . . . . . . . . . . . . . . Washington, D.C. (Seminar Symposium) October 14-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chicago, IL December 9-10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Las Vegas, NV Contact Center Technology: What Works, What’s New, What Drives Results Explore the complexities of today’s call center technologies. This seminar, developed and led by Strategic Contact, Inc., provides everything you always wanted to know about customer contact technology—but didn’t know how (or whom) to ask. Both call center and IT leaders will benefit from this clear presentation of the most pressing technology-related challenges facing contact centers today. Migrate to voice over IP and server-based infrastructure options Develop a technology-enabled customer contact strategy Find the right vendors to meet your needs Build integrated solutions to support a world-class call center $1,395 ICMI member $1,695 non-member* Register at www.icmi.com/technology or call 800.672.6177 Dates and Locations: July 22-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Seattle, WA October 14-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Baltimore, MD 800.672.6177 www.icmi.com 2-DAY Learn how to effectively: 2-DAY Become equipped to: http://www.icmi.com/IVR http://www.icmi.com/technology http://www.icmi.com http://www.icmi.com
Table of Contents Feed for the Digital Edition of ICMI Training Catalog ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars ICMI Training Catalog ICMI Training Catalog - ICMI Training Catalog (Page 1) ICMI Training Catalog - ICMI Training Catalog (Page 2) ICMI Training Catalog - Schedule at a Glance (Page 3) ICMI Training Catalog - Essentials (Page 4) ICMI Training Catalog - Essentials (Page 5) ICMI Training Catalog - Operations (Page 6) ICMI Training Catalog - Operations (Page 7) ICMI Training Catalog - Operations (Page 8) ICMI Training Catalog - Strategy (Page 9) ICMI Training Catalog - People (Page 10) ICMI Training Catalog - People (Page 11) ICMI Training Catalog - People (Page 12) ICMI Training Catalog - Technology (Page 13) ICMI Training Catalog - On-Site Seminars (Page 14) ICMI Training Catalog - Web Seminars (Page 15) ICMI Training Catalog - Web Seminars (Page 16)
For optimal viewing of this digital publication, please enable JavaScript and then refresh the page. If you would like to try to load the digital publication without using Flash Player detection, please click here.