ICMI Training Catalog

ON-SITE SEMINARS On-Site Seminars Save Time and Money – Bring ICMI Training to Your Facility ICMI On-site seminars brings the same, high-quality instruction to you! This convenient option saves you time and money, avoids travel hassles, and gives you the ﬂexibility to schedule training at times and locations best suited to your requirements. ICMI can deliver any in-person training class on site with the addition of Agent and Supervisor training courses below. You can also work with ICMI’s development experts to tailor training to your unique needs. To bring seminars on-site, please contact Matt Pedersen at mpedersen@think-services.com or by calling 719.785.5340. Exclusive On-Site Training for Agents and Supervisors Agent Training Equip your frontline reps to exceed customer expectations with ICMI’s Program of Excellence in Frontline Customer Care. The program ensures that reps can deliver excellence in customer care and that they will… by understanding the “why” behind what they do. Watch your company improve as: Customer satisfaction increases Employee satisfaction increases Frontline Representative turnover decreases Frontline Representatives are better able to meet customer demands Supervisor Leadership Development Program This program combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills to provide call center supervisors with a curriculum that is speciﬁcally suited to them. Through this development program, your supervisors will learn the skills necessary to lead their teams to success. RAINING 2008 14 *Non-member price includes a complimentary one-year membership to ICMI. Your membership begins when you attend the seminar.

Table of Contents Feed for the Digital Edition of ICMI Training Catalog

ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars

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