ICMI Training Catalog - (Page 15) 15 WEB SEMINARS Live, interactive training for your entire team…at their desktop. ICMI’s Web seminars – An easy, cost-effective way to support your call center training needs. Bring live, interactive training for your entire team to their desktop. Check out all of the Web seminars at www.icmi.com/webseminars. Can’t Attend the Live Web Seminar? Purchase the recorded session, and view it anytime. For more information, visit www.icmi.com/webrecordings. Upcoming Web Seminars: Connecting Through Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitoring Part 1: Refining the Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding Sales to a Service Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitoring Part 2: Setting the Right Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . Absenteeism and Adherence to Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Monitoring Part 3: Creating the Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . August 8 2-3:30 p.m. ET August 14 2-4 p.m. ET August 15 2-4 p.m. ET August 21 2-4 p.m. ET August 22 2-4 p.m. ET August 28 2-4 p.m. ET Phoenix Convention Center Phoenix, Arizona CONFERENCE September 15-18, 2008 September 15-17, 2008 EXHIBITS The Only Global Gathering Place for the Contact Center Industry Secrets to Career half-page ad? Success: One Relationship at a Time KEITH FERRAZZI, CHIEF EXECUTIVE OFFICER FERRAZZI GREENLIGHT, INC. The Strength of Laughter: Energizing your Spirit with Humor JOEL ZEFF, HUMORIST, MOTIVATIONAL SPEAKER AND AUTHOR OF MAKE THE RIGHT CHOICE www.ACCEicmi.com PREMIER MEDIA SPONSOR REGISTER ONLINE AT WWW.ACCEICMI.COM Use special ICMI code TC2008 to secure $100 savings off your conference pass! http://www.icmi.com/webseminars http://www.icmi.com/webrecordings http://WWW.ACCEICMI.COM http://www.ACCEicmi.com http://WWW.ACCEICMI.COM
Table of Contents Feed for the Digital Edition of ICMI Training Catalog ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars ICMI Training Catalog ICMI Training Catalog - ICMI Training Catalog (Page 1) ICMI Training Catalog - ICMI Training Catalog (Page 2) ICMI Training Catalog - Schedule at a Glance (Page 3) ICMI Training Catalog - Essentials (Page 4) ICMI Training Catalog - Essentials (Page 5) ICMI Training Catalog - Operations (Page 6) ICMI Training Catalog - Operations (Page 7) ICMI Training Catalog - Operations (Page 8) ICMI Training Catalog - Strategy (Page 9) ICMI Training Catalog - People (Page 10) ICMI Training Catalog - People (Page 11) ICMI Training Catalog - People (Page 12) ICMI Training Catalog - Technology (Page 13) ICMI Training Catalog - On-Site Seminars (Page 14) ICMI Training Catalog - Web Seminars (Page 15) ICMI Training Catalog - Web Seminars (Page 16)
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