ICMI Training Catalog - (Page 16) Join industry leaders at an ICMI Seminar Symposium August 19-21, 2008 November 11-13, 2008 Washington, D.C. Ponte Vedra, FL SEMINARS 2008 102 South Tejon Street, Suite 1200 Colorado Springs, CO 80903 ICMI will present the following seminars as part of a three-day symposium. You can select a single course, or combine two separate courses to enhance your learning experience. Start off with these two-day seminars: Essential Skills and Knowledge Improving the Effectiveness of Speech and IVR Monitoring and Coaching for Improved Performance Smart Strategy = Strong Leadership Follow with a one-day seminar: Measuring Call Center Effectiveness Call Center Coaching Multi-Factor Authentication for the Contact Center E S S E N T I A L S P E O P L E S T R AT E G Y O P E R AT I O N S T E C H N O L O G Y Register today at: www.icmi.com/symposium 800.672.6177 www.icmi.com http://www.icmi.com http://www.icmi.com http://www.icmi.com/symposium
Table of Contents Feed for the Digital Edition of ICMI Training Catalog ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars ICMI Training Catalog ICMI Training Catalog - ICMI Training Catalog (Page 1) ICMI Training Catalog - ICMI Training Catalog (Page 2) ICMI Training Catalog - Schedule at a Glance (Page 3) ICMI Training Catalog - Essentials (Page 4) ICMI Training Catalog - Essentials (Page 5) ICMI Training Catalog - Operations (Page 6) ICMI Training Catalog - Operations (Page 7) ICMI Training Catalog - Operations (Page 8) ICMI Training Catalog - Strategy (Page 9) ICMI Training Catalog - People (Page 10) ICMI Training Catalog - People (Page 11) ICMI Training Catalog - People (Page 12) ICMI Training Catalog - Technology (Page 13) ICMI Training Catalog - On-Site Seminars (Page 14) ICMI Training Catalog - Web Seminars (Page 15) ICMI Training Catalog - Web Seminars (Page 16)
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