ICMI Training Catalog

7 ESSENTIALS PEOPLE S T R AT E G Y O P E R AT I O N S TECHNOLOGY The Workforce Management Boot Camp Take your forecasting and scheduling processes to the next level with this seminar! This unparalleled opportunity to learn an integrated approach to call center workforce planning is based on the realities that managers and analysts face every day. Bring your laptop and gain four days of hands-on experience improving forecasts, calculating stafﬁng resources, and reviewing new scheduling approaches. You and your colleagues will work through realistic exercises to solve common forecasting, stafﬁng, and scheduling challenges. Software valued more than $500 included in course. Take the opportunity to: Examine a variety of forecasting models Discover keys to forecasting workload demand Examine what accounts for your staff utilization Learn about ﬂexible scheduling practices Reduce the “chaos mentality” of real-time management Provide value through reporting and data administration “This is an essential course for all workforce managers.” — Lisa Hower, National Enterprise Workforce Manager, Discover Card Dates and Locations: October 14-17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . San Diego, CA $2,795 ICMI member | $3,095 non-member* Register at www.icmi.com/bootcamp or call 800.672.6177 ICMI Consulting Project management Strategic assessments Long-term and budget planning Customized, real-world, actionable intelligence—the ICMI consulting team is ready to help. icmi.com/consulting Join ICMI and save on training! icmi.com/join 800.672.6177 www.icmi.com 4-DAY http://www.icmi.com/bootcamp http://icmi.com/consulting http://icmi.com/join http://www.icmi.com http://www.icmi.com

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ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars

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