ICMI Training Catalog - (Page 8) OPERATIONS for directors, managers, analysts, and supervisors… Implementing Six Sigma in Call Centers ( Level I Yellow Belt) This intensive, five-day program—presented by COPC, a leading authority on Six Sigma in the contact center industry—will equip you to identify inefficiencies, eliminate errors, and improve quality and productivity. Discover tools and techniques over a five-day period to: Eliminate mistakes and defects Prevent unnecessary contacts Enhance customers’ experiences Reduce operational costs Improve overall quality Measure the impact of improvements Dates and Locations: October 14-17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Boston, MA $3,695 ICMI member | $3,995 non-member* Register at www.icmi.com/sixsigma or call 800.672.6177 Implementing Lean Six Sigma in Call Centers (Level II Green Belt) Now exclusively available as an on-site course! Gain the most value from advanced Six Sigma techniques when you bring this course to your location. We will work with you to perform Six Sigma analysis on data from your own Customer Contact Center operations to dramatically show the positive impact of structured and complete data analysis. This is the second course in the ICMI/COPC series on Six Sigma in Call Centers. You must have attended the first “Implementing Six Sigma in Call Centers” training program to be eligible for this program. Call for pricing. Register at www.icmi.com/sixsigma2 or call 800.672.6177 RAINING 2008 8 *Non-member price includes a complimentary one-year membership to ICMI. Your membership begins when you attend the seminar. 4-DAY http://www.icmi.com/sixsigma http://www.icmi.com/sixsigma2
Table of Contents Feed for the Digital Edition of ICMI Training Catalog ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars ICMI Training Catalog ICMI Training Catalog - ICMI Training Catalog (Page 1) ICMI Training Catalog - ICMI Training Catalog (Page 2) ICMI Training Catalog - Schedule at a Glance (Page 3) ICMI Training Catalog - Essentials (Page 4) ICMI Training Catalog - Essentials (Page 5) ICMI Training Catalog - Operations (Page 6) ICMI Training Catalog - Operations (Page 7) ICMI Training Catalog - Operations (Page 8) ICMI Training Catalog - Strategy (Page 9) ICMI Training Catalog - People (Page 10) ICMI Training Catalog - People (Page 11) ICMI Training Catalog - People (Page 12) ICMI Training Catalog - Technology (Page 13) ICMI Training Catalog - On-Site Seminars (Page 14) ICMI Training Catalog - Web Seminars (Page 15) ICMI Training Catalog - Web Seminars (Page 16)
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