ICMI Training Catalog

9 STRATEGY for vice presidents, directors, and managers with strategic responsibilities… Managing Sales in Contact Centers: Boost Revenues in a Sales or Service/Sales Environment An application-oriented workshop that will transform the way you approach sales in your center. In this workshop, you will learn how to create an environment that is conducive to selling and is self-sustaining, even with changes in product and personnel. This “hands-on” workshop will debunk the myths surrounding selling in call centers and explore the proven practices of leading centers that are creating major value for their companies. By the end of this two-day workshop, you will know the amount of missing revenue in your center(s) and have a plan to address it. Uncover proven practices to: Create incentive systems that provide ﬁnancial payback Use analytic tools to ﬁnd lost revenue Hire top sales reps Utilize effective sales coaching methods Reinforce why “second close tools” and “memorable sales closes” matter Determine your sales KPIs “This was a great course for both new and seasoned leaders. Great info on predictive hiring assessments and incentive ideas.” — Portia Dunmore, Associate Sales Manager, The Washington Post Dates and Locations: July 15-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phoenix, AZ September 23-24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Boston, MA December 9-10 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Las Vegas, NV $1,395 ICMI member | $1,695 non-member* Register at www.icmi.com/sales or call 800.672.6177 800.672.6177 2-DAY www.icmi.com http://www.icmi.com/sales http://www.icmi.com http://www.icmi.com

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ICMI Training Catalog Schedule at a Glance Essentials Operations Strategy People Technology On-Site Seminars Web Seminars

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