Physicians Practice - March 2008 - (Page 17) TALES OF TECH TROUBLE Your January “Tech Doctor” (“New Technologies in the Workplace: Blessing or Curse?”) was excellent. One other problem with office instant messaging is that employees are not chained to their desks. I have seen offices take on a cold winter chill in July when employee A sends an instant message to employee B making a disparaging comment about employee C or doctor D, only to find employee B wasn’t at his desk and the message was read by someone else. Also, perhaps the medical garment industry should design lab coats with Velcro pockets. Dr. H, who should remain nameless, is one of those absent-minded, big-hearted docs whose ability to lose cell phones and pagers is legendary. His three most amazing: 1. He managed to drop his pager into a urinal … splash! 2. While rocking in a rocking chair, he succeeded in having his cell phone fall out of his pocket and into a cup of coffee … swish! 3. With remarkable dexterity, he took his pager out of his belt clip, fumbled it, and dropped it perfectly down the two-inch opening between the elevator and the fourth floor of our office building. Its remains were found scattered on the bottom of the elevator shaft, and given the pager’s disfigurement, we chose cremation rather than a proper trash can burial. The following institutions sponsor Physicians Practice in their geographic regions. Physicians Practice is mailed to practicing physicians within these geographic regions. Arlington Memorial Hospital www.arlingtonmemorial.org 817 548 6100 Battle Creek Health System www.bchealth.com 269 966 8000 Boulder Community Hospital www.bch.org 303 440 2273 Central Maine Medical Center www.cmmc.org 207 795 0111 Christiana Care Health System www.christianacare.org 302 733 1000 Community Hospital www.yourcommunityhospital.com 800 621 0926 Crozer-Keystone Health System www.crozer.org 800 CK HEALTH Desert Regional Medical Center www.desertmedctr.com 760 323 6511 ETMC Regional Healthcare System www.etmc.org 800 648 8141 Hoag Memorial Hospital Presbyterian www.hoaghospital.org 949 764 HOAG (4624) Holy Cross Hospital www.holy-cross.com 954 351 7846 Huntington Hospital www.huntingtonhospital.com 626 397 5000 Indiana University Medical Group www.iumg.iu.edu 800 622 4989 Kingman Regional Medical Center www.azkrmc.com 877 757 2101 Lakeland Regional Health System www.lakelandhealth.org 269 983 8300 Lehigh Valley Hospital and Health Network www.lvh.org 800 584 2040 Loma Linda University Medical Center www.lomalindahealth.org 877 558 6248 Lourdes Health System www.lourdesnet.org Our Lady of Lourdes Medical Center: 856 757 3500 Maimonides Medical Center www.maimonidesmed.org 718 283 8227 Medical University of South Carolina www.MUSChealth.com 800 922 5250 Memorial Hermann www.memorialhermann.org 713 222 CARE (2273) Mercy Medical Center www.mercynorthiowa.com 641 422 7000 Miami Children’s Hospital www.mch.com 305 666 6511 Munson Healthcare www.munsonhealthcare.org 866 889 1030 Northwestern Memorial Hospital www.nmh.org 866 899 7371 Ohio State University Medical Center www.medicalcenter.osu.edu 800 293 5123 Oregon Health & Science University www.OHSUhealth.com or www.ohsu.edu 800 245 6478 Palomar Pomerado Health www.pph.org 858 675 5060 Piedmont Hospital www.piedmont.org 404 605 5000 Providence Alaska Medical Center www.providence.org/alaska 907 562 2211 Rochester General Hospital www.viahealth.org 585 922 LINK (5465) 877 922 5465 Rockford Health System www.rhsnet.org 815 971 5000 Roswell Park Cancer Institute www.roswellpark.org 800 ROSWELL Saint Alphonsus Regional Medical Center www.saintalphonsus.org 866 480 3840 Saint Francis Medical Center www.sfmc.net 800 FOR SFMC (367 7362) Saint Joseph’s HospitalMinistry Healthcare, Marshfield www.stjosephs-marshfield.org 866 475 4467 Saint Mary’s Hospital www.stmh.org 203 574 6300 San Antonio Community Hospital www.sach.org 909 985 2811 Scott & White Hospital www.sw.org 254 724 2111 Seton Family of Hospitals www.seton.net 512 324 1000 Shands at the University of Florida www.shands.org 800 633 2122 Sparrow Health System www.sparrow.org 517 364 1000 St. Francis Health Center www.stfrancistopeka.org 785 295 8000 St. Luke’s Hospital www.stlukescr.org 319 369 7211 St. Luke’s Hospital in Chesterfield www.stlukes-stl.com 314 205 6868 SUNY Upstate Medical University www.upstate.edu 800 544 1605 Swedish Medical Center www.swedish.org 800 SWEDISH 800 793 3474 UC Davis Health System www.ucdmc.ucdavis.edu 800 4 UCDAVIS (482 3284) UMC Health System www.teamumc.com 866 854 2643 UNC Hospitals and the UNC School of Medicine at Chapel Hill www.unchealthcare.org 800 862 6264 University of Mississippi Medical Center www.umc.edu 601 984 1000 University of Virginia Health System www.healthsystem.virginia.edu 800 552 3723 UT Medical Group, Inc. and the University of Tennessee Health Science Center www.utmedicalgroup.com 901 448 8334 Via Christi Regional Medical Center www.Via-Christi.org Washington Hospital Center www.whcenter.org 202 877 7000 Wyoming Medical Center www.wyomingmedicalcenter.com 307 577 2404 • —Lucien Roberts Glen Allen, Va. IT’S YOUR TURN MAD AS HECK ABOUT SOMETHING WE WROTE? COULDN’T AGREE MORE? JUST WANT TO ADD YOUR 2 CENTS? WRITE US: EDITOR@PHYSICIANSPRACTICE.COM PHYSICIANS PRACTICE AMERICA’S LEADING PRACTICE MANAGEMENT JOURNAL WWW.PHYSICIANSPRACTICE.COM MARCH 2008 | PHYSICIANS PRACTICE | 17 http://www.arlingtonmemorial.org http://www.memorialhermann.org http://www.shands.org http://www.bchealth.com http://www.mercynorthiowa.com http://www.sparrow.org http://www.bch.org http://www.mch.com http://www.stfrancistopeka.org http://www.cmmc.org http://www.munsonhealthcare.org http://www.christianacare.org http://www.stlukescr.org http://www.nmh.org http://www.yourcommunityhospital.com http://www.medicalcenter.osu.edu http://www.stlukes-stl.com http://www.crozer.org http://www.OHSUhealth.com http://www.desertmedctr.com http://www.ohsu.edu http://www.upstate.edu http://www.pph.org http://www.etmc.org http://www.swedish.org http://www.piedmont.org http://www.hoaghospital.org http://www.ucdmc.ucdavis.edu http://www.providence.org/alaska http://www.holy-cross.com http://www.teamumc.com http://www.viahealth.org http://www.huntingtonhospital.com http://www.rhsnet.org http://www.iumg.iu.edu http://www.unchealthcare.org http://www.roswellpark.org http://www.azkrmc.com http://www.umc.edu http://www.saintalphonsus.org http://www.lakelandhealth.org http://www.healthsystem.virginia.edu http://www.sfmc.net http://www.lvh.org http://www.stjosephs-marshfield.org http://www.utmedicalgroup.com http://www.lomalindahealth.org http://www.stmh.org http://www.lourdesnet.org http://www.Via-Christi.org http://www.sach.org http://www.maimonidesmed.org http://www.whcenter.org http://www.sw.org http://www.wyomingmedicalcenter.com http://www.seton.net http://www.MUSChealth.com http://WWW.PHYSICIANSPRACTICE.COM
Table of Contents Feed for the Digital Edition of Physicians Practice - March 2008 Physicians Practice - March 2008 Contents The Bigger Picture: Try a Little Tenderness Second Opinion Letters Physicians Practice Pearls: The Value of First Impressions Noteworthy Cover Story: Your Complete Guide to Patient Service Billings & Collections: Rules to Code By The Administrators Desk: Selecting an EMR Technology: Learn to Love Your Nerd Ask The Experts Coding The Guide The Tech Doctor: All About Blogs The Great Practice Makeover: When Bad Things Happen to Good Practices Start It Up - NEW! The Law: Audits 101 In Practice: Do As I Say... Pretty Please? Healthonomics: Handling the Changes Wrought by Medicare D Classifieds Advertiser Index Physicians Practice - March 2008 Physicians Practice - March 2008 - Physicians Practice - March 2008 (Page Cover1) Physicians Practice - March 2008 - Physicians Practice - March 2008 (Page Cover2) Physicians Practice - March 2008 - Physicians Practice - March 2008 (Page 1) Physicians Practice - March 2008 - Physicians Practice - March 2008 (Page 2) Physicians Practice - March 2008 - Physicians Practice - March 2008 (Page 3) Physicians Practice - March 2008 - Physicians Practice - March 2008 (Page 4) Physicians Practice - March 2008 - Contents (Page 5) Physicians Practice - March 2008 - Contents (Page 6) Physicians Practice - March 2008 - Contents (Page 7) Physicians Practice - March 2008 - Contents (Page 8) Physicians Practice - March 2008 - Contents (Page 9) Physicians Practice - March 2008 - The Bigger Picture: Try a Little Tenderness (Page 10) Physicians Practice - March 2008 - The Bigger Picture: Try a Little Tenderness (Page 11) Physicians Practice - March 2008 - Second Opinion (Page 12) Physicians Practice - March 2008 - Second Opinion (Page 13) Physicians Practice - March 2008 - Letters (Page 14) Physicians Practice - March 2008 - Letters (Page 15) Physicians Practice - March 2008 - Letters (Page 16) Physicians Practice - March 2008 - Letters (Page 17) Physicians Practice - March 2008 - Physicians Practice Pearls: The Value of First Impressions (Page 18) Physicians Practice - March 2008 - Physicians Practice Pearls: The Value of First Impressions (Page 19) Physicians Practice - March 2008 - Noteworthy (Page 20) Physicians Practice - March 2008 - Noteworthy (Page 21) Physicians Practice - March 2008 - Noteworthy (Page 22) Physicians Practice - March 2008 - Noteworthy (Page 23) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 24) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 25) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 26) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 27) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 28) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 29) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 30) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 31) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 32) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 33) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 34) Physicians Practice - March 2008 - Cover Story: Your Complete Guide to Patient Service (Page 35) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 36) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 37) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 38) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 39) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 40) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 41) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 42) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 43) Physicians Practice - March 2008 - Billings & Collections: Rules to Code By (Page 44) Physicians Practice - March 2008 - The Administrators Desk: Selecting an EMR (Page 45) Physicians Practice - March 2008 - The Administrators Desk: Selecting an EMR (Page 46) Physicians Practice - March 2008 - The Administrators Desk: Selecting an EMR (Page 47) Physicians Practice - March 2008 - The Administrators Desk: Selecting an EMR (Page 48) Physicians Practice - March 2008 - Technology: Learn to Love Your Nerd (Page 49) Physicians Practice - March 2008 - Technology: Learn to Love Your Nerd (Page 50) Physicians Practice - March 2008 - Technology: Learn to Love Your Nerd (Page 51) Physicians Practice - March 2008 - Technology: Learn to Love Your Nerd (Page 52) Physicians Practice - March 2008 - Ask The Experts (Page 53) Physicians Practice - March 2008 - Ask The Experts (Page 54) Physicians Practice - March 2008 - Ask The Experts (Page 55) Physicians Practice - March 2008 - Ask The Experts (Page 56) Physicians Practice - March 2008 - Ask The Experts (Page 57) Physicians Practice - March 2008 - Ask The Experts (Page 58) Physicians Practice - March 2008 - Ask The Experts (Page 59) Physicians Practice - March 2008 - Ask The Experts (Page 60) Physicians Practice - March 2008 - Coding (Page 61) Physicians Practice - March 2008 - The Guide (Page 62) Physicians Practice - March 2008 - The Guide (Page 63) Physicians Practice - March 2008 - The Guide (Page 64) Physicians Practice - March 2008 - The Tech Doctor: All About Blogs (Page 65) Physicians Practice - March 2008 - The Tech Doctor: All About Blogs (Page 66) Physicians Practice - March 2008 - The Great Practice Makeover: When Bad Things Happen to Good Practices (Page 67) Physicians Practice - March 2008 - The Great Practice Makeover: When Bad Things Happen to Good Practices (Page 68) Physicians Practice - March 2008 - The Great Practice Makeover: When Bad Things Happen to Good Practices (Page 69) Physicians Practice - March 2008 - The Great Practice Makeover: When Bad Things Happen to Good Practices (Page 70) Physicians Practice - March 2008 - The Great Practice Makeover: When Bad Things Happen to Good Practices (Page 71) Physicians Practice - March 2008 - The Great Practice Makeover: When Bad Things Happen to Good Practices (Page 72) Physicians Practice - March 2008 - Start It Up - NEW! (Page 73) Physicians Practice - March 2008 - Start It Up - NEW! (Page 74) Physicians Practice - March 2008 - Start It Up - NEW! (Page 75) Physicians Practice - March 2008 - Start It Up - NEW! (Page 76) Physicians Practice - March 2008 - The Law: Audits 101 (Page 77) Physicians Practice - March 2008 - The Law: Audits 101 (Page 78) Physicians Practice - March 2008 - The Law: Audits 101 (Page 79) Physicians Practice - March 2008 - The Law: Audits 101 (Page 80) Physicians Practice - March 2008 - In Practice: Do As I Say... Pretty Please? (Page 81) Physicians Practice - March 2008 - In Practice: Do As I Say... Pretty Please? (Page 82) Physicians Practice - March 2008 - In Practice: Do As I Say... Pretty Please? (Page 83) Physicians Practice - March 2008 - In Practice: Do As I Say... Pretty Please? (Page 84) Physicians Practice - March 2008 - Healthonomics: Handling the Changes Wrought by Medicare D (Page 85) Physicians Practice - March 2008 - Healthonomics: Handling the Changes Wrought by Medicare D (Page 86) Physicians Practice - March 2008 - Healthonomics: Handling the Changes Wrought by Medicare D (Page 87) Physicians Practice - March 2008 - Healthonomics: Handling the Changes Wrought by Medicare D (Page 88) Physicians Practice - March 2008 - Classifieds (Page 89) Physicians Practice - March 2008 - Classifieds (Page 90) Physicians Practice - March 2008 - Classifieds (Page 91) Physicians Practice - March 2008 - Classifieds (Page 92) Physicians Practice - March 2008 - Classifieds (Page 93) Physicians Practice - March 2008 - Classifieds (Page 94) Physicians Practice - March 2008 - Classifieds (Page 95) Physicians Practice - March 2008 - Advertiser Index (Page 96) Physicians Practice - March 2008 - Advertiser Index (Page Cover3) Physicians Practice - March 2008 - Advertiser Index (Page Cover4)
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